- Trivandrum
- 0 - 0 Years
- Not disclosed
- Today
Job Description
Brief Description We are looking for a confident and customer-oriented Voice Process Executive to handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, a professional attitude, and the ability to resolve customer issues efficiently.Skills
Preferred Skills Excellent verbal communication skills. Good command of English and/or the required regional language. Active listening and problem-solving abilities. Basic computer knowledge and typing skills. Customer-handling and interpersonal skills. Ability to work in a team and meet targets. Patience, professionalism, and a positive attitude.Suggested Jobs
CUSTOMER CARE EXECUTIVE
TrivandrumWe are looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring a seamless customer experience through effective communication and timely issue resolution. Key Responsibilities • Handle customer inquiries and support requests via phone in a professional and timely manner. • Assist customers by providing accurate information about products, services, and processes. • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction. • Coordinate with internal teams to escalate and resolve complex customer issues. • Stay updated on company products, services, and policies to provide accurate support. • Build and maintain positive relationships with customers through courteous and empathetic communication. Requirements • Minimum 1 year of experience in Customer Care, Customer Support, or a similar role. • Excellent verbal communication skills. • Strong interpersonal and customer service skills. • Good problem-solving and conflict-resolution abilities. • Ability to multitask and work effectively in a fast-paced environment. • Basic computer proficiency and familiarity with CRM/customer support tools is an added advantage. • Positive attitude, patience, and willingness to learn.
Role Overview Polus provides identity and contact data to enterprise clients through APIs and bulk delivery. This role detects and stops misuse of that data: credential sharing, reselling access, scraping, queries that fall outside a client's permitted purpose, and automated harvesting. You'll build the detection systems, not just monitor them. The work is behavioral analysis at scale: finding the few accounts whose usage patterns don't match their stated business, and turning those findings into enforced controls. Key Responsibilities •Build and maintain detection logic over high-volume API request logs and usage data in SQL and PySpark. •Develop behavioral baselines per client and per account, and flag deviations such as query velocity, search-pattern shape, geographic spread, and credential reuse. •Investigate flagged activity end to end and write clear findings for account management and compliance. •Turn confirmed abuse patterns into automated rules (rate limits, blocks, and alerts), working with the API platform team. •Measure detection quality through false positive rates, time to detect, and coverage, and tune accordingly. •Maintain a library of known abuse typologies and the signals that identify each.
BUSINESS ANALYST
TrivandrumBrief Description A Business Analyst with 2+ years of experience in analyzing business processes, gathering and documenting requirements, and facilitating communication between business and technical teams. Skilled in Agile and Waterfall methodologies, data analysis with SQL, and supporting testing and UAT efforts. Known for strong problem-solving, attention to detail, and the ability to deliver technical solutions that meet business needs. Technical Skills: Business Analysis & Process Optimization: Experience in analyzing and improving business workflows by identifying bottlenecks and recommending actionable solutions. Requirements Elicitation & Documentation: Proficient in gathering and documenting business and functional requirements, including BRDs, FRDs, and User Stories. Stakeholder Management: Capable of collaborating with business and technical stakeholders to ensure alignment between business objectives and technical solutions. Agile & Waterfall Methodologies: Hands-on experience with both Agile (Scrum/Kanban) and Waterfall frameworks, contributing to sprint planning, backlog grooming, and ensuring requirements traceability. Tools & Technologies: Familiar with JIRA, Confluence, Microsoft Visio, and other business analysis tools. SQL & Data Analysis: Ability to query databases using SQL for data analysis, validation of requirements, and report generation. Testing & UAT Coordination: Involved in test planning, test case development, and supporting User Acceptance Testing (UAT) activities. Application Support & ITIL Framework: Basic understanding of ITIL practices, including incident management and problem resolution in production environments.
