Customer Care Executive in Trivandrum | ITJOBCELL

About GxP Technologies India We are a deep tech technology firm specializing in AI-driven solutions across healthcare, industrial manufacturing (including semiconductors), and automotive sectors—offering a complete AI stack from edge devices to cloud-based software. As part of Growth xPartners, a Japanese company listed on the Tokyo Stock Exchange, we operate from Trivandrum and boast a diverse, global team rooted in a values-driven performance culture. Our cross-functional team drives innovation in an early-stage, fast-growing environment with a clear long-term vision to become the industry leader in every domain we serve. Job Summary We are seeking an experienced Technical Manager with strong IT delivery expertise, full-stack architectural skills, and Japanese language proficiency to manage and deliver complex projects for Japan-based clients. The ideal candidate will have proven experience in customer-facing roles, leading cross-functional teams, and delivering projects in domains such as Automotive, Semiconductor, or Healthcare. This role calls for a hands-on technologist who can define solution architecture, guide design decisions, and remain credible in deep technical discussions while managing end-to-end project delivery. Key Responsibilities ? Technical Leadership & Architecture: Own full-stack solution architecture, design, and deployment decisions, and act as the final technical authority on the project. Conduct architecture and code reviews, and act as an active technical mentor, effectively supporting team members’ technical development. ? Project & Delivery Management: Manage project schedules, deliverables, quality, and cost aspects in strict alignment with organizational goals. Conduct daily project tracking and controlling to ensure timely and quality delivery from initiation to closure. ? Risk Management: Identify project risks proactively, develop robust mitigation plans, and resolve ongoing issues effectively. ? Executive Reporting: Provide comprehensive weekly status reports to executive management. Track project progress, milestones, and KPIs using relevant project management tools. ? Quality & Process Maintenance: Maintain established organizational processes and ensure strict adherence to SDLC, Agile/Scrum practices, security standards, and quality policies. ? Stakeholder & Client Communication: Act as the primary point of contact for Japanese clients, ensuring clear and consistent communication. ? Resource & Budget Management: Allocate resources effectively, manage budgets, and meticulously monitor project costs. ? Technology & Innovation: Evaluate emerging tools, frameworks, and architectural patterns (cloud, microservices, APIs) and recommend adoption where it improves delivery quality, scalability, or cost efficiency.

Job Purpose (both Onsite / Offshore) Lead the design, development and delivery of Microsoft Fabric-based data solutions, ensuring high quality, scalable and performant data engineering and analytics implementations. The role will provide hands-on technical leadership to the delivery team, establish engineering best practices, and work with architects and stakeholders to translate requirements into effective Fabric solutions. Job Description / Duties and Responsibilities The Microsoft Fabric Lead will lead technical implementation across Microsoft Fabric and Azure, covering data ingestion, transformation, Lakehouse, Warehouse, data pipelines, Spark-based processing and Power BI. The role will guide developers, perform technical reviews, troubleshoot complex issues and ensure solutions meet defined architecture, security, performance and quality standards. The role will collaborate with the Fabric Architect, project managers, business stakeholders and engineering teams to deliver end-to-end data and analytics solutions. DUTIES & RESPONSIBILITIES • Lead development and implementation of Microsoft Fabric solutions using OneLake, Lakehouse, Fabric Warehouse and Data Factory/Pipelines. • Design and develop scalable ETL/ELT data pipelines and data transformation processes. • Develop and optimize SQL, PySpark/Python and Spark workloads. • Implement Medallion architecture and appropriate data modelling patterns. • Lead development of Power BI semantic models, datasets and reports, including Direct Lake/Import/DirectQuery where applicable. • Perform code reviews, technical reviews and ensure adherence to development standards. • Troubleshoot performance, data quality and integration issues and provide technical solutions. • Implement data security, governance, quality and monitoring practices defined by the architecture. • Support data-platform migration and modernization initiatives. • Work closely with the Fabric Architect to translate solution architecture into implementation designs. • Mentor developers and provide technical guidance to the delivery team. • Participate in POCs, technical estimations, design discussions and client/stakeholder meetings. • Ensure timely delivery of technically robust and production-ready solutions. • Adherence to company policies, procedures, and relevant regulations in all duties.

At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. About the role We are looking for an experienced and collaborative Migration Operations Manager to join our Engineering team and lead the team responsible for the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. The remit and focus of the role is to line-manage and develop a team of Migration Operations Engineers, ensure smooth day to day operations, and drive lasting improvements across the migration pipeline. You will work closely with Onboarding, Support, and the Migration Product, and Platform teams to ensure migrations are executed at scale with high quality.. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re an effective leader and a good communicator, this is the role for you. Core responsibilities People Management & Leadership Line-manage and support the development of Migration Operations Engineers, including conducting 1:1s, performance reviews, and fostering a collaborative and high-performing team culture Recruit, onboard, and retain strong operational engineers, building a team that can scale with migration volume Set the bar for operational quality, defining what “good” looks like for migration operations and holding the team to that standard Mentor and coach team members in migration best practices, triage, root cause analysis, and escalation, delivering constructive feedback that balances recognition of strengths with actionable development areas Foster a culture of ownership, continuous improvement, and learning from both successes and failures Champion knowledge sharing across the team and wider organisation through tech talks, playbooks, and structured learning Manage team capacity against migration volume, ensuring timely and high-quality delivery across multiple products and countries Oversee project planning for migration operations work, lead estimation and feasibility assessments, and take ownership of resource allocation and execution Delivery & Execution Ensure that migrations complete well within SLA, organising the team and on-call rota to ensure we have coverage during critical migration events Own operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions Lead root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Run post-incident reviews and ensure lessons learned are applied to prevent recurrence Define and maintain triage frameworks, severity classification, prioritisation criteria, and escalation paths Ensure migrations meet defined SLAs and quality benchmarks, contributing to the definition and evolution of those standards Drive automation initiatives to reduce operational toil, improve data integrity checks, and increase migration throughput Maintain and improve migration operational documentation, playbooks, and best practices Adapt plans quickly when circumstances change mid-migration, making sound judgement calls under pressure Collaboration & Communication Provide structured, prioritised operational feedback and requirements to the Migration Product and Migration Platform team, acting as the voice of operations in platform decisions Act as the migration operations function’s primary liaison with Onboarding, Support teams, proactively driving communication Proactively flag migration risks, blockers, and timeline impacts to stakeholders, managing expectations and negotiating timelines when needed Build strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed Run or contribute to regular cross-team syncs to maintain alignment and surface issues early Communicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience