- Trivandrum
- 6 - 0 Years
- Not disclosed
- Accounts Payable (AP) Manager
- Today
Job Title: Senior Manager – AI, Analytics & Data Engineering Location: Bangalore or Trivandrum Experience:12–18 years Education MBA / PGDM from a reputed institute B.Tech / BE in Computer Science, Information Technology, Engineering, Statistics or related discipline AWS Certifications preferred (Solutions Architect, Data Analytics, Machine Learning, AI Practitioner) About the Role We are looking for an experienced analytics leader to drive enterprise analytics, AI initiatives, reporting platforms, and data engineering for a leading NBFC. The role combines business strategy, data engineering, machine learning, generative AI, cloud architecture, and stakeholder management to enable data-driven decision making across lending, collections, customer acquisition, risk, finance, and operations. The ideal candidate should possess strong business acumen along with deep technical expertise in AWS analytics services, AI-assisted development, and modern reporting platforms. The Business understanding till Report delivery Key Responsibilities Analytics & Business Intelligence Lead enterprise-wide analytics initiatives supporting business growth. Build executive dashboards and management reporting. Develop analytical frameworks for lending, customer lifecycle, portfolio performance, collections, and profitability. Generate actionable business insights through descriptive, diagnostic, predictive, and prescriptive analytics. Present findings to senior leadership and business stakeholders. Data Engineering & AWS Design and manage enterprise data platforms using AWS technologies including: Amazon Redshift AWS Glue AWS Lambda AWS Step Functions Technical Responsibilities include: ETL/ELT pipeline development Data warehouse architecture Data modelling Performance optimisation Data quality monitoring Metadata management Cost optimisation Artificial Intelligence & Machine Learning Lead AI initiatives using: Amazon SageMaker Amazon Bedrock Foundation Models Retrieval Augmented Generation (RAG) Vector Databases Prompt Engineering Generative AI applications Develop solutions such as: Customer intelligence Recommendation engines Churn prediction Lead scoring Document intelligence Intelligent assistants AI-powered reporting Predictive risk models AI-Assisted Software Development Champion AI-powered engineering practices using tools such as: GitHub Copilot Amazon Q Developer, Kiro Cursor ChatGPT Responsibilities include: AI-assisted coding SQL generation Code review Documentation generation Test automation Workflow optimisation Reporting & Visualisation Develop enterprise reporting using: Amazon QuickSight Microsoft Power BI SQL Executive MIS KPI dashboards Ensure: Automated reporting Self-service analytics Near real-time dashboards Data governance Business Analysis Gather and document business requirements. Translate business problems into analytical solutions. Conduct process improvement studies. Build business cases for AI and automation projects. Work closely with Product, Operations, Risk, Finance, Sales, and Technology teams. Team Leadership Lead and mentor analytics, BI, and data engineering teams. Define technical standards and best practices. Conduct architecture and code reviews. Drive innovation through AI adoption. Build analytics capability across the organisation. Required Technical Skills Cloud & Data AWS Redshift Glue S3 Lambda EC2 AI & ML SageMaker Amazon Bedrock LLMs Prompt Engineering Machine Learning Python Scikit-learn Pandas Programming SQL (Advanced) Python Reporting Amazon QuickSight Power BI Excel (Advanced) Databases SQL Server Redshift Business Knowledge Experience in one or more of the following: Gold Loans Personal Loans MSME Lending Loan Origination Collections Risk Analytics Customer Analytics Branch Performance Cross Sell Analytics Portfolio Management Regulatory Reporting NBFC or Banking domain experience is preferred. Leadership Competencies Strategic thinking Stakeholder management People leadership Problem solving Innovation mindset Excellent communication skills Project management Agile methodologies Decision-making under ambiguity
We are looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring a seamless customer experience through effective communication and timely issue resolution. Key Responsibilities • Handle customer inquiries and support requests via phone in a professional and timely manner. • Assist customers by providing accurate information about products, services, and processes. • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction. • Coordinate with internal teams to escalate and resolve complex customer issues. • Stay updated on company products, services, and policies to provide accurate support. • Build and maintain positive relationships with customers through courteous and empathetic communication. Requirements • Minimum 1 year of experience in Customer Care, Customer Support, or a similar role. • Excellent verbal communication skills. • Strong interpersonal and customer service skills. • Good problem-solving and conflict-resolution abilities. • Ability to multitask and work effectively in a fast-paced environment. • Basic computer proficiency and familiarity with CRM/customer support tools is an added advantage. • Positive attitude, patience, and willingness to learn.
Gruppo Zenit India Pvt Ltd, subsidiary of Gruppo Zenit Srl, Italy, with more than 30 years of proven success and industry experience, specializes in delivering cutting edge Software Solutions and IT Services to a predominantly European client base.We at Gruppo Zenit accompany organizations on their Digital Transformation journey, offering the required technical expertise and delivering customized solutions that foster sustainable growth through technological innovation. At Gruppo Zenit, we collaborate closely with our clients to generate measurable results through digital and infrastructure transformation. Our expertise covers the design and development of web and mobile applications, ERP integration solutions, and IT infrastructure management. We ensure seamless project execution and provide continuous support throughout the entire application life cycle, including corrective and evolutionary maintenance services. Position Overview As a Senior Consultant, you will have the opportunity to work with some of our most prestigious clients, leading project teams and delivering large-scale international initiatives with a high degree of autonomy and responsibility. You will play a key role in business development activities throughout project lifecycles, contributing both strategically and operationally. Your responsibilities will include analyzing business processes, designing, and implementing SaaS and PaaS solutions on Oracle Fusion Cloud ERP, specifically within the HCM domain. You will manage priorities and issues, support client management in decision-making, oversee timelines, ensure quality delivery, and act as the primary point of contact for all project stakeholders. Key Responsibilities: Analyze client business processes and identify improvement opportunities Design and implement Oracle Fusion Cloud solutions (SaaS/PaaS) in the HCM domain Lead project teams and coordinate activities across stakeholders Manage project issues, risks, and priorities effectively Support client management with strategic and operational decision-making Ensure adherence to project timelines, quality standards, and deliverables Act as the main point of contact for all stakeholders throughout the project Contribute to business development, including effort estimation, cost evaluation, and pre-sales support Experience & Qualifications: Minimum of 4 years of project experience with Oracle solutions (preferably Oracle HCM Cloud) Strong understanding of Oracle Fusion Cloud ERP architecture Proven experience in delivering complex, international projects Ability to independently manage project streams and client relationships Experience in business development activities, including estimations and client negotiations during pre-sales Fluency in English, with experience working in international environments