Senior Manager – Analytics & AI in Trivandrum | ITJOBCELL

Product Positioning & Go-to-Market Develop product positioning, messaging, and value propositions for mConsent solutions. Create customer-centric messaging for dental practices, DSOs, orthodontists, pediatric practices, oral surgeons, and other specialties. Plan and execute go-to-market strategies for new products, features, and enhancements, including launch campaigns, customer communications, webinars, training, and sales enablement. Sales Enablement & Competitive Intelligence Create and maintain sales assets including presentations, one-pagers, battle cards, competitive comparison sheets, ROI calculators, demo scripts, FAQs, and customer success stories. Conduct product training for Sales and Customer Success teams. Monitor competitors, industry trends, and market opportunities while delivering actionable insights and win/loss analysis. Content, SEO & AI Search Optimization Develop product-focused content including landing pages, solution pages, blogs, case studies, webinars, whitepapers, videos, and customer success stories. Drive SEO, AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) initiatives to improve visibility across search engines and AI-powered platforms. Partner with development and content teams to optimize technical SEO, schema markup, website performance, Core Web Vitals, and search rankings. Customer Marketing & Demand Generation Support customer advocacy programs, testimonials, review campaigns, webinars, newsletters, and expansion initiatives. Collaborate with Demand Generation teams on paid advertising, email marketing, partner marketing, conversion optimization, and campaign messaging to drive pipeline growth. Analytics & Performance Measure and report on product adoption, feature usage, campaign performance, website traffic, AI search visibility, pipeline influence, win/loss trends, customer engagement, and marketing-attributed revenue. Provide data-driven recommendations to improve product adoption, customer engagement, and marketing ROI.

• Experience Needed : 3 - 6 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Generate new business and develop existing customer accounts. Achieve monthly sales, revenue, and gross profit targets. Promote IT infrastructure Solutions. Supervise quotations, proposals, presentations, and techno-commercial offers. Manage the complete sales cycle from lead generation to order closure. Coordinate with technical, procurement, and operations teams for successful project execution. Handle government and enterprise sales opportunities, including GeM and tender-based business. Follow up on purchase orders, invoices, and payment collections. Maintain strong customer relationships and ensure post-sales support. Submit daily activity reports, sales forecasts, and pipeline updates. Qualifications & Experience Bachelor's degree in Business, Marketing, Engineering, or a related field. 3–7 years of B2B IT sales or system integration experience. Experience in enterprise or government sales is preferred. Key Performance Indicators (KPIs) Sales and gross profit achievement. New customer acquisition. Customer retention and account growth. Proposal-to-order conversion. Timely collections and customer satisfaction. Accurate and timely reporting.

• Experience Needed : 3 - 6 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Job Description The Director – Data Services will be a senior leader responsible for driving data architecture excellence, delivery leadership, and customer success across Reflections' Data Services portfolio. This role requires a combination of deep technical expertise, delivery leadership, consulting capability, and business acumen. The successful candidate will be a hands-on enterprise data architect capable of designing modern data platforms while also leading large-scale delivery programs, building high-performing teams, supporting customer engagements, and ensuring successful outcomes across all Data Services initiatives. The individual will play a critical role in helping customers build modern, scalable data ecosystems while strengthening Reflections’ reputation as a trusted partner for data modernization and analytics transformation. Responsibilities include: Data Architecture Leadership Define and drive the overall data architecture strategy, standards, frameworks, and best practices across customer engagements. Design modern data platforms including data lakes, lakehouses, data warehouses, real-time data platforms, and cloud-native analytics ecosystems. Establish reference architectures, reusable frameworks, accelerators, and implementation methodologies. Lead architecture reviews and provide technical governance across strategic customer programs. Ensure architecture decisions align with business goals, scalability requirements, security standards, and operational objectives. Provide hands-on leadership and guidance for complex architecture and technology decisions. Data Services Delivery Leadership Own successful delivery of Data Engineering, Data Analytics, Data Platform Modernization, Business Intelligence, Data Governance, and related services engagements. Establish delivery governance models, quality standards, risk management frameworks, and operational best practices. Drive predictable delivery outcomes, customer satisfaction, and long-term account success. Collaborate with delivery, engineering, and business stakeholders to ensure successful project execution. Review project health, delivery performance, resource utilization, and customer outcomes. Ensure adherence to delivery commitments, timelines, quality standards, and financial objectives. Customer Engagement and Consulting Serve as a trusted advisor to CIOs, CTOs, CDOs, and senior business stakeholders. Lead architecture assessments, discovery workshops, and transformation roadmap engagements. Provide strategic consulting on data modernization, cloud migration, analytics, governance, and enterprise data strategy. Build long-term relationships with customers and support account growth initiatives. Participate in executive reviews and strategic customer discussions. Pre-Sales and Solutioning Support strategic pursuits, proposals, RFP responses, and customer presentations Lead solution architecture discussions during business development cycles. Collaborate with sales and account management teams to develop differentiated solutions. Participate in customer workshops, technical presentations, and executive briefings. Provide effort estimates, delivery approaches, and solution recommendations for prospective engagements. Talent Leadership Build, mentor, and develop a high-performing team of data architects, data engineers, analytics specialists, and technical leaders. Establish competency frameworks, learning paths, and technical career progression models. Foster a culture of innovation, technical excellence, accountability, and continuous learning. Participate in leadership hiring and succession planning initiatives. Coach and mentor emerging technical leaders across the organization.

• Experience Needed : 6 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. • Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. • Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. • Developing and implementing process improvements to increase efficiency in customer service operations. • Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales and pass them to the production team. • Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. • Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. • Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

• Experience Needed : 1 - 4 Years
• Job Location : Trivandrum
• Salary : Not disclosed