- Trivandrum
- 1 - 0 Years
- Not disclosed
- Customer Care Executive
- 9 Days ago
Job Description
We are looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring a seamless customer experience through effective communication and timely issue resolution. Key Responsibilities • Handle customer inquiries and support requests via phone in a professional and timely manner. • Assist customers by providing accurate information about products, services, and processes. • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction. • Coordinate with internal teams to escalate and resolve complex customer issues. • Stay updated on company products, services, and policies to provide accurate support. • Build and maintain positive relationships with customers through courteous and empathetic communication. Requirements • Minimum 1 year of experience in Customer Care, Customer Support, or a similar role. • Excellent verbal communication skills. • Strong interpersonal and customer service skills. • Good problem-solving and conflict-resolution abilities. • Ability to multitask and work effectively in a fast-paced environment. • Basic computer proficiency and familiarity with CRM/customer support tools is an added advantage. • Positive attitude, patience, and willingness to learn.Skills
Customer service orientation. • Team collaboration and coordination. • Ability to handle customer complaints professionally. Languages: English, Malayalam, TamilSuggested Jobs
PROPOSAL ENGINEER
TrivandrumExperience: 4–6 Years Qualification: B.Tech (Mechanical) or related field We are looking for a Proposal Engineer with strong expertise in rotating equipment, piping, pipelines, and valve systems, along with experience in proposal preparation and sales coordination. Key Responsibilities: * Handle tenders, RFQs & vendor coordination * Prepare quotations, BOQ/BOM & technical inputs * Support estimation, specifications & client discussions * Maintain CRM, track sales pipeline & reporting * Assist in lead generation & client relationship management ? Requirements: * 4–6 years in proposals/estimation/sales coordination * Strong communication & negotiation skills * Knowledge of procurement & vendor management * Analytical and problem-solving skills Exposure to technical sales & project management with strong growth opportunities Interested candidates please Apply to : hr@susopt.com
BUSINESS ANALYST
TrivandrumWe are seeking a skilled and detail-oriented Business Analyst with a minimum of 3 years of experience in IT or software development environments. The ideal candidate will be responsible for gathering and analyzing business requirements, facilitating communication between stakeholders and technical teams, and ensuring that project deliverables meet business needs. This is a key role that directly contributes to project success by enabling effective planning, development, and execution. Key Responsibilities * Conduct requirement gathering sessions with clients and stakeholders via calls and meetings. * Translate business needs into clear, concise, and detailed functional and non-functional requirements. * Use case diagrams, flowcharts, and wireframes (if applicable) * Act as the liaison between the client and the technical team, ensuring clarity and consistency. * Participate in daily stand-ups, sprint planning, and project status meetings. * Assist in backlog grooming and creation of user stories in Agile environments. * Ensure timely and accurate communication with internal teams and external stakeholders. * Manage requirement changes using structured change control processes. * Contribute to product vision, roadmap discussions, and process improvements.
FULL STACK TECHNICAL LEAD
TrivandrumWe're looking for a Full Stack Technical Lead to own end-to-end delivery of web application features while leading and growing a squad of engineers. You'll split your time between hands-on development, technical direction, and people leadership - shipping production code while making sure the team around you ships well too. Responsibilities Lead a squad of engineers through the full delivery cycle: design, implementation, review, release, and support Design and build end-to-end features across backend services and front-end applications Own technical decisions for your squad - architecture, tech stack choices, and quality standards Drive adoption of AI-accelerated development practices (Claude, Cursor) across the team, including prompting patterns, code review workflows, and guardrails Run agile ceremonies: sprint planning, estimation, standups, retrospectives Conduct code reviews and mentor mid-level and junior engineers Partner with Product and Design to scope work, break down epics, and manage delivery commitments Troubleshoot production issues and drive root-cause fixes
