Technical Lead in Trivandrum | ITJOBCELL

We are looking for a creative and talented Graphic Designer & Video Editor to join our team. The ideal candidate should have strong skills in creating visually engaging graphics, social media content, and professional video edits. The candidate must have a good understanding of branding, digital marketing trends, and the ability to transform ideas into impactful visual content across multiple platforms. Key Responsibilities Graphic Design Create high-quality graphic designs for social media platforms, marketing campaigns, websites, presentations, and promotional materials. Develop creative concepts and designs aligned with company goals and brand identity. Analyze design briefs and understand project requirements to deliver effective visual solutions. Design social media posts, banners, advertisements, brochures, and other digital assets. Maintain consistency in brand guidelines, including colors, fonts, style, and messaging. Present design ideas and drafts for review, feedback, and improvements. Ensure designs are optimized for different platforms and devices. Video Editing Create and edit engaging videos for social media, marketing campaigns, advertisements, and internal communications. Edit video content including trimming, transitions, animations, effects, captions, and audio enhancement. Develop creative video concepts aligned with current social media trends. Add motion graphics, visual effects, and storytelling elements to improve video quality. Optimize videos for platforms such as Instagram, YouTube, LinkedIn, and other digital channels. Manage video files, maintain quality standards, and ensure timely delivery of projects. Collaborate with the marketing team to create engaging video content that improves brand visibility. Collaboration & Performance Improvement Work closely with the marketing and content teams to support branding initiatives. Stay updated with the latest design trends, editing techniques, and social media practices. Monitor content performance and suggest creative improvements based on engagement metrics. Manage multiple projects while meeting deadlines.

• Experience Needed : 1 - 3 Years
• Job Location : Trivandrum
• Salary : Not disclosed

What you’ll do: As an Engagement Manager and Techno-Functional Support Lead for the Production Engineering (PE) and Service Delivery (SD) stream, you will be the primary interface between our critical healthcare AI platforms and our key stakeholders, both internal and external. You will own the strategic direction, reliability, scalability, and availability of these platforms, moving beyond day-to-day ticket resolution to define and implement a comprehensive Support Strategy rooted in Site Reliability Engineering (SRE) principles. You will lead a high-performing team of engineers, guiding them through complex incident resolutions, orchestrating advanced cloud automation, and expertly bridging the gap between Data Engineering, ML Engineering, Operations, and our business stakeholders. This role demands a unique blend of deep technical acumen, strategic thinking, and exceptional client-facing communication skills. You will serve as the primary escalation point, technical architect, and relationship manager for support operations, ensuring high availability and optimal performance for multi-geography projects while aligning technical solutions with business objectives. Key Responsibilities: Strategic Engagement & Leadership: Client & Stakeholder Management: Serve as the primary technical and functional point of contact for key clients and internal business units regarding platform reliability, performance, and service delivery. Translate complex technical issues and resolutions into clear, business-centric communications. Support Strategy & Roadmap: Define, champion, and execute the long-term support strategy, incorporating SRE principles (SLOs, SLIs, Error Budgets) to proactively enhance platform reliability and user experience. Align this strategy with overall product and business goals. Team Leadership & Development: Lead, mentor, and empower a team of Senior and Junior Support Engineers. Foster a culture of continuous improvement, technical excellence, and client-centricity. Conduct performance reviews, manage shift rosters, and facilitate knowledge sharing. Major Incident Management & Communication: Act as the Major Incident Manager and the primary escalation POC. Lead technical resolution war rooms, drive Root Cause Analysis (RCA), and own the Corrective Action processes. Crucially, manage all stakeholder communications during critical incidents, providing timely and transparent updates. Technical Architecture & Automation: SRE Implementation & Governance: Drive the adoption and continuous improvement of SRE practices, defining and tracking key metrics (SLOs, SLIs, Error Budgets) to ensure platform reliability and performance meet business expectations. Infrastructure as Code (IaC) & Automation: Architect and enforce IaC best practices using Terraform/CloudFormation, ensuring environments are self-healing, reproducible, and compliant. Oversee the design and implementation of comprehensive monitoring, logging, and alerting stacks to enable proactive support. Release & Deployment Management: Oversee the maturity of the release pipeline, ensuring zero-downtime deployments, automated rollbacks, and robust change management processes. Cloud-Native Innovation: Introduce and integrate advanced cloud-native tools and services to improve operational efficiency, enhance automation, and drive cost optimization. Collaboration & Influence: Design for Supportability: Collaborate closely with Solution Architects, Product Managers, and Engineering teams to influence the design of new features and platforms, ensuring they are inherently supportable, maintainable, and scalable from inception. Cross-Functional Alignment: Bridge the gap between Data Engineering, ML Engineering, and Operations, ensuring seamless integration and efficient resolution of cross-functional issues. Process Optimization: Continuously evaluate and optimize support processes, leveraging automation and best practices to improve efficiency and reduce Mean Time To Resolution (MTTR).

• Experience Needed : 0 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed

We are looking for a Python-proficient AI/ML Engineer to join our team and help build intelligent, AI-driven features for our products. In this role, you will design and train machine learning models, work with modern tools such as LLMs and Generative AI, and take your work from development to live deployment — collaborating closely with data scientists, engineers, and product teams. Experience: 7+ Years Employment Type: Contract Contract Duration: 3–6 Months Location: Remote Key Responsibilities Build and train machine learning and deep learning models using Python Prepare and analyze large datasets for modeling Deploy models to production with a focus on scalability and performance Apply LLMs, NLP, and Computer Vision to add AI/GenAI capabilities to our products Write clean, well-documented code following Git and CI/CD best practices Collaborate with engineers and product managers to shape technical solutions Stay current with emerging AI/ML tools and bring new ideas to the team What We're Looking For Strong hands-on Python skills with solid programming fundamentals Experience building and fine-tuning ML/DL models Working knowledge of data preprocessing, feature engineering, and statistics Some experience deploying ML models to production Familiarity with LLMs, NLP, or Computer Vision Working knowledge of Git and CI/CD pipelines Strong problem-solving and cross-functional collaboration skills Key Skills: Python · TensorFlow/PyTorch · LLMs & Prompt Engineering · NLP · Computer Vision · Git & CI/CD

• Experience Needed : 6 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Job Title: Customer Experience Agent – Email & Chat Department: Customer Experience Operations Reports To: Customer Experience Supervisor Employment Type: Full-Time (40 hours per week) Location: Technopark, Kollam (Hybrid) Shift: Night Shift About the Role As a Customer Experience Agent (Email & Chat), you will serve as the written voice of our brand . You will handle real-time customer support over live chat—managing concurrent conversations without sacrificing quality —while also resolving email inquiries with clarity, speed, and empathy . You will own customer cases end-to-end to build trust and drive repeat customer loyalty . Core Responsibilities Email & Live Chat Management Respond to customer inquiries promptly over live chat and email while adhering to brand voice and quality standards . Manage concurrent live chat interactions efficiently without loss of speed or accuracy . Resolve product questions, order status inquiries, shipping issues, returns/exchanges, and billing concerns in concise, single replies or real-time sessions . Process refunds, order modifications, and replacements accurately in real time . Resolution & Escalation De-escalate frustrated customers in writing with patience, empathy, and a calm, professional tone . Apply company policies with sound judgment to find balanced solutions for both the customer and the business . Identify root causes of recurring issues and report trends to leadership . Documentation & Quality Log every interaction into the CRM with clear, accurate, and detailed notes . Consistently meet or exceed KPIs, including CSAT, First Response Time, Average Handle Time (AHT), First Contact Resolution (FCR), Chat Concurrency, and QA scores . Required Qualifications Experience: 3+ years in customer service, specifically in e-commerce and written/live chat or messaging support roles . Language & Communication: Fluent in American English with excellent written grammar, fast and accurate typing skills, and clear phrasing . Technical Skills: Proficiency in CRM platforms, e-commerce operations, order management systems, MS Office, and Google Workspace . Multi-tasking: Proven ability to manage a full queue and handle multiple active chat windows simultaneously . Shift Availability: Full commitment to fixed night shifts aligned with US business hours and mandatory coverage during peak seasons (Black Friday, Cyber Monday, Holidays) . Preferred Qualifications Hands-on experience with Gorgias, Zendesk, Kustomer, or Shopify . Experience working in international, cross-cultural, or metrics-driven environment . How to Apply Send your updated resume to akash.m@incrediblevisibility.com with the subject line "Application: CX Agent - Email & Chat - [Your Name]"

• Experience Needed : 0 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed