- Trivandrum
- 1 - 4 Years
- Not disclosed
- SALES PROCESS ASSOCIATE
- Today
Job Description
Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. • Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. • Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. • Developing and implementing process improvements to increase efficiency in customer service operations. • Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales and pass them to the production team. • Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. • Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. • Document & oversee customer calls in the database system; including resolutions, issues, and general notes.Skills
Excellent verbal and written communication skills, Excellent US Accent. • Excellent leadership, communication, sales, and customer service skills. • Ability to stay calm under pressure and maintain a positive attitude. • Ability to meet deadlines and prioritize tasks. • Excellent phone etiquette and active listening abilities. • Must be a quick learner with an exceptional ability to make decisions. • 1-4 years of customer service/sales experience (mandatory) with US customers preferably in a leadership role. • Should be completely comfortable working in US shifts (8:30 PM to 5:30 AM), Work from the office.Suggested Jobs
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