- Trivandrum
- 0 - 0 Years
- Not disclosed
- Customer Care Executive
- Today
Job Description
We are looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring a seamless customer experience through effective communication and timely issue resolution. Key Responsibilities • Handle customer inquiries and support requests via phone in a professional and timely manner. • Assist customers by providing accurate information about products, services, and processes. • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction. • Coordinate with internal teams to escalate and resolve complex customer issues. • Stay updated on company products, services, and policies to provide accurate support. • Build and maintain positive relationships with customers through courteous and empathetic communication. Requirements • Minimum 1 year of experience in Customer Care, Customer Support, or a similar role. • Excellent verbal communication skills. • Strong interpersonal and customer service skills. • Good problem-solving and conflict-resolution abilities. • Ability to multitask and work effectively in a fast-paced environment. • Basic computer proficiency and familiarity with CRM/customer support tools is an added advantage. • Positive attitude, patience, and willingness to learn.Skills
Customer service orientation. • Team collaboration and coordination. • Ability to handle customer complaints professionally. Languages: English, Malayalam, TamilSuggested Jobs
LINUX SYSTEM ADMINISTRATOR
TrivandrumProficiency in Linux,Windows 2008 and 2012, Windows 8, 10 Client OS’s, Apple Macintosh operating systems- yes Network: DNS, WINS, DHCP, TCP/IP, RIP v1/ 2, IGRP, EIGRP, OSPF, Routing, DHCP, Web traffic management, Iptables, squid, Url- yes Filtering, LAN Design and Implementation, WiFi access management, Network issue-yes Knowledge in Web CMS hosting, troubleshooting. security patching will be a plus- Knowledge in Database administration - mysql , sql server Knowledge in Web server Administration: Apache, IIS. Knowledge in configuring Nginx will be a plus Knowledge in Virtualization. Cloud Server Administration and clustering knowledge will be a plus. Version control: Git, Subversion Configure, Troubleshoot Email servers and relays Troubleshooting hardware issues & software issues Provide technical support for both hardware and software issues Securing data in office network Continuous Integration server management Server Security: Hardening, Deny Hosts, Security hardening web servers, CMS update and security .patching. Track all assets inside office Upgrade systems and processes as required for enhanced functionality and security issue resolution
BUSINESS OPERATIONS EXECUTIVE
TrivandrumWay.com — America’s dominant automotive super app, powering every mile for over 10 million customers — from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace 100 list of fastest-growing companies worldwide, and recognized as the #1 Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding. Job title: Business Operations Executive Work Arrangement: On-site Employment type: Full-time Role Overview We’re looking for a detail-driven and proactive Business Operations Executive to ensure smooth, efficient, and high-quality operations in our Airport Parking division. You will manage daily workflows, coordinate with internal teams, maintain vendor relationships, and resolve operational challenges to ensure seamless service delivery. If you excel in fast-paced environments, think strategically about operations, and are committed to delivering exceptional results, we’d love to have you on our team. Roles & Responsibilities Operational Oversight – Manage day-to-day activities to ensure timely, efficient, and high-quality service delivery. Process Optimization – Identify inefficiencies, resolve bottlenecks, and escalate critical issues to avoid disruptions. Data & Reporting – Maintain accurate operational records, trackers, and reports to support data-driven decision-making. Cross-Functional Collaboration – Work closely with internal teams to align processes with business goals and enhance efficiency. Vendor & Stakeholder Management – Serve as the primary liaison for vendors and partners, ensuring clear communication, SLA compliance, and timely issue resolution. Customer Experience – Uphold top-tier service standards, respond promptly to operational needs, and ensure customer satisfaction. Flexibility & Special Projects – Support ad-hoc initiatives and remain adaptable to evening, night, or weekend shifts as required.
AMAZON CONNECT WITH AI
Trivandrum4–5 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral). 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting. CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills. Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis. Ability to provide L3 application support and openness to learn new domains and technologies. Strong communication, problem-solving, and cross-functional collaboration skills.
