APPLICATION SUPPORT ENGINEER(IT OPERATIONS) in | ITJOBCELL

APPLICATION SUPPORT ENGINEER(IT OPERATIONS)
  • 0 Applied
  • 69
  • 0 - 0 Years
  • Not disclosed
  • 15 Days ago
Job Description
Application Support Engineer Job Summary We are looking for a dedicated and technically skilled Application Support Engineer to provide support, maintenance, and troubleshooting for business applications and software systems. The candidate will ensure smooth application performance, resolve user issues, monitor system functionality, and coordinate with development and IT teams to maintain operational efficiency. This role is ideal for candidates interested in software support, system analysis, and application management. Key Responsibilities Provide technical support for business applications and software systems. Monitor application performance and ensure system availability. Troubleshoot and resolve application-related issues within defined timelines. Analyze system errors, logs, and user-reported issues to identify root causes. Coordinate with development, QA, and infrastructure teams for issue resolution. Assist in application installation, configuration, testing, and deployment activities. Maintain documentation for application processes, issues, and resolutions. Support database queries, backups, and data validation activities when required. Manage user access, permissions, and application configurations. Ensure compliance with IT policies, security standards, and operational procedures. Provide end-user training and guidance on application usage. Participate in system upgrades, patch management, and process improvements
Skills
Preferred Skills Knowledge of ERP, CRM, or enterprise applications. Familiarity with ticketing tools and support processes. Understanding of APIs, logs, and application monitoring tools. Basic scripting knowledge is an added advantage. Ability to handle multiple support requests efficiently. Customer-focused approach and teamwork skills.

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