IT Support Engineer
Job Summary
We are looking for a dedicated and technically skilled IT Support Engineer to provide technical assistance, troubleshoot IT issues, and maintain the organization’s hardware, software, and network systems. The candidate will ensure smooth day-to-day IT operations and deliver effective support to end users.
Key Responsibilities
Provide technical support for desktops, laptops, printers, and other IT equipment
Install, configure, and maintain operating systems, software applications, and peripherals
Troubleshoot hardware, software, email, and network-related issues
Configure and support LAN/WAN, Wi-Fi, VPN, and internet connectivity
Manage user accounts, passwords, and access permissions
Perform system updates, antivirus management, backups, and routine maintenance
Support remote users using remote desktop and ticketing tools
Maintain IT inventory, asset records, and technical documentation
Coordinate with vendors for repairs, procurement, and AMC support
Escalate complex technical issues to senior IT teams when required
Ensure compliance with IT security policies and data protection standards
Assist in IT infrastructure projects and system upgrades
Skills
Required Skills
Strong knowledge of computer hardware, software, and troubleshooting
Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Familiarity with Windows OS, MS Office, Office 365, and antivirus tools
Good communication and customer support skills
Problem-solving and analytical abilities
Ability to work independently and in a team environment
Time management and multitasking skills
Preferred Skills
Certifications such as CompTIA A+, N+, CCNA, MCSA, or Microsoft certifications
Experience with Active Directory and remote support tools
Basic knowledge of servers, cloud platforms, and cybersecurity practices
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