- Trivandrum
- 0 - 0 Years
- Not disclosed
- Software Development
- Today
Hiring Technical Support Engineers to provide technical assistance for hardware, software, and network-related issues. Candidates should troubleshoot system problems, support end users, and ensure timely resolution of tickets and service requests. Basic knowledge of Windows OS, networking, remote support, and customer handling skills is preferred. Freshers and experienced candidates can apply.
Key Responsibilities Understand project requirements and prepare test scenarios and test cases. Perform manual testing of web and mobile applications. Identify, document, and track defects using bug-tracking tools. Work closely with developers and product teams to resolve issues. Conduct functional, regression, integration, and usability testing. Verify bug fixes and ensure issues are resolved effectively. Participate in requirement reviews and team discussions. Assist in maintaining test documentation and reports. Learn and contribute to test automation initiatives where applicable. Ensure software quality and adherence to project specifications.
Application Support Engineer Job Summary We are looking for a dedicated and technically skilled Application Support Engineer to provide support, maintenance, and troubleshooting for business applications and software systems. The candidate will ensure smooth application performance, resolve user issues, monitor system functionality, and coordinate with development and IT teams to maintain operational efficiency. This role is ideal for candidates interested in software support, system analysis, and application management. Key Responsibilities Provide technical support for business applications and software systems. Monitor application performance and ensure system availability. Troubleshoot and resolve application-related issues within defined timelines. Analyze system errors, logs, and user-reported issues to identify root causes. Coordinate with development, QA, and infrastructure teams for issue resolution. Assist in application installation, configuration, testing, and deployment activities. Maintain documentation for application processes, issues, and resolutions. Support database queries, backups, and data validation activities when required. Manage user access, permissions, and application configurations. Ensure compliance with IT policies, security standards, and operational procedures. Provide end-user training and guidance on application usage. Participate in system upgrades, patch management, and process improvements