- Trivandrum
- 0 - 1 Years
- Not disclosed
- Today
Brief Description We are looking for a confident and customer-oriented Voice Process Executive to handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, a professional attitude, and the ability to resolve customer issues efficiently.
Brief Description As a Creative Designer at PromptTech Global, you will play a key role in strengthening our brand identity and digital presence, creating engaging visual content that aligns with our branding and marketing objectives. With 2-3 years of experience and a strong understanding of visual communication, you will turn ideas into designs that capture attention, communicate clearly and keep our brand consistent across every channel. As you gain experience, you will have opportunities to lead larger creative projects, strengthen your expertise in branding and digital design, and progress towards senior design or creative lead roles. PromptTech supports your professional growth through performance-based bonuses and our Champions Club, which recognises employees who make significant contributions. You will also receive company-sponsored health insurance and an International Life & Accident Insurance policy. As part of a Great Place to Work-Certified™ workplace, you can build your skills, contribute meaningfully and develop your career in a supportive work environment.
Brief Description The Role: Customer Support Specialist We are looking for an empathetic and highly motivated Customer Support Specialist to be the face of our company to our users. You will be responsible for providing timely, accurate, and professional assistance, ensuring our customers have a positive and successful experience with our product/service. Key Responsibilities 1. Customer Interaction & Resolution ? Respond promptly to customer inquiries via multiple channels, including email, chat, phone, and social media. ? Diagnose and troubleshoot basic to complex product issues, providing clear, step-by-step guidance and solutions to customers. ? Display patience and empathy in all interactions, effectively managing frustrated customers and turning negative experiences into positive ones. ? Document, track, and monitor problems to ensure timely resolution and follow-up. 2. Knowledge & Documentation ? Maintain expert knowledge of our product features, functionality, and common issues, staying current with all updates and new releases. ? Contribute to the Customer Knowledge Base by creating, updating, and reviewing help articles, FAQs, and internal documentation. ? Identify recurring issues and trends, and escalate complex or high-priority technical problems to Tier 2 Support or Engineering teams when necessary. 3. Process Improvement & Advocacy ? Act as the voice of the customer by gathering and communicating feedback to Product, Engineering, and Sales teams to inform product development and operational improvements. ? Meet or exceed established performance metrics, such as First Response Time (FRT), Customer Satisfaction (CSAT), and Resolution Time (RT). ? Participate in team meetings and training sessions to continuously improve support processes and skills.