Customer Care Executive in Trivandrum | ITJOBCELL

CUSTOMER CARE EXECUTIVE
  • 0 Applied
  • 2
  • Trivandrum
  • 2 - 0 Years
  • Not disclosed
  • Customer Care Executive
  • Today
Job Description
• Good verbal and written communication skills-ability to read, write, and comprehend the English language. • Experience in Direct Interaction with Clients via E-mail and Phone. • Identify and assess client needs to achieve desired goals. • Proven customer support & Administrative skills. • Ability to multi-task, prioritize, and manage time effectively. • Good knowledge of MS office, word processing and transcription, strong email etiquette, internet researches. • Provide accurate and complete information to the clients by using the right tools. • Shift Time – US Shift (Night Shift) Note - We prefer candidates with experience in general administration, executive assistant for c-suite roles.
Skills
Any graduate Experience – 2yr and above Experienced candidates with good command over English need to apply for this post. Excellent interpersonal & communication skills. Candidates who are willing to work in night shift only need to apply for this post. Apply with your Recent CV, Last CTC, Expected CTC & Notice period to the given contact email with Job code GDS/201/332 Imp- Application without job code on the email subject will be rejected

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ASSISTANT OFFICER
Trivandrum

Act as the first point of contact for walk-in clients and inquiries, ensuring a professional and welcoming experience. Understand client requirements, direct them appropriately, and coordinate site visits. Ensure consistency in client engagement aligned with organizational standards. Support lead generation through research and preliminary outreach. Qualify and route leads to relevant teams, draft follow-ups, and maintain CRM records. Ensure continuity and proper documentation across all stages of client engagement. Coordinate with external agencies (social media, PR, advertising, event management) for content and campaigns. Support implementation of marketing initiatives and ensure brand consistency across channels. Act as a coordination point between internal departments for content inputs and storytelling. Conduct market research and track industry trends relevant to IT parks. Support benchmarking exercises and identify areas for process and communication improvement. Schedule meetings, prepare minutes, and maintain documentation. Assist in reports, presentations, government replies, and internal communications. Coordinate logistical and administrative requirements for marketing activities. Guide apprentices/interns in task execution, review outputs for accuracy, and ensure timely delivery. Oversee maintenance and updating of brand collaterals in line with branding guidelines. Conduct audits of the Technopark brand store, ensuring presentation, inventory, and upkeep.