- Trivandrum
- 1 - 0 Years
- Not disclosed
- Assistant Officer
- Today
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding. Role: Site Reliability Lead Engineer We're looking for a Site Reliability Lead Engineer to own the reliability, availability, and performance of our production platform while leading a small team of SRE and production support engineers. You'll set the technical direction for observability, incident response, and automation - staying hands-on with the systems while making the team and platform around you more resilient. Responsibilities Lead a team of SRE and production support engineers across incident response, on-call, and reliability engineering Own SLIs, SLOs, and error budgets for the platform, and drive the engineering work needed to meet them Design and build automation for deployment, monitoring, alerting, and self-healing across CI/CD pipelines Lead major incident response and drive blameless post-incident reviews through to root-cause fixes Own the observability stack (ELK, metrics, tracing) and improve signal quality to reduce mean time to detection and recovery Optimize database (MySQL/MongoDB), application (Java/Spring Boot, Tomcat), and infrastructure (Docker, Linux) performance Manage the 24/7 on-call rotation and continuously reduce operational toil and alert fatigue Partner with engineering teams to build reliability and operability into features before they ship Mentor engineers on reliability practices, incident command, and production ownership
KEY RESPONSIBILITIES Ultimate Creative & Quality Accountability Concept & Storyboard Leadership On-Set Direction Post-Production Direction & Sign-Off Team Leadership & Performance
Good verbal and written communication skills-ability to read, write, and comprehend the English language. • Experience in Direct Interaction with Clients via E-mail and Phone. • Identify and assess client needs to achieve desired goals. • Proven customer support & Administrative skills. • Ability to multi-task, prioritize, and manage time effectively. • Good knowledge of MS office, word processing and transcription, strong email etiquette, internet researches. • Provide accurate and complete information to the clients by using the right tools. • Shift Time – US Shift (Night Shift)