Sr. Software Engineer-Java in Trivandrum | ITJOBCELL

Role Overview We are seeking a?high-performing Business Development Associate (BDA)?with proven?international sales experience?in the?UK General Insurance sector. The role is commercially focused and combines?sales acquisition, customer retention, renewals management, upselling, and revenue growth. The ideal candidate will be commercially astute, process-driven, compliance-aware, and capable of handling regulated insurance conversations while operating in an international sales environment. Key Responsibilities Sales & New Business Acquisition Proactively generate new business leads and convert prospects into policyholders Conduct outbound and inbound sales activity targeting UK customers Deliver structured sales conversations aligned with UK regulatory standards Achieve individual and team revenue targets Retention & Renewals Manage customer retention journeys to minimise churn Handle renewals proactively through structured engagement strategies Identify attrition risks and apply targeted retention techniques Improve customer lifetime value (CLV) Upselling & Cross-selling Identify upsell opportunities across insurance products and add-ons Drive product penetration across the existing customer base Maximise policy value through compliant product recommendations Customer Relationship Management Build long-term customer relationships Maintain accurate CRM records Ensure data accuracy, auditability, and traceability Follow structured sales pipelines and workflows Compliance & Quality Operate within?UK General Insurance regulatory frameworks Adhere to FCA-aligned conduct standards Maintain call quality, documentation, and audit readiness Follow internal governance and compliance processes

Brief Description Responsibilities: 1. Assist in social media content creation and basic digital marketing activities. 2. Conduct market research and analysis across various domains and websites, including TAM/SAM/SOM assessments, to identify business opportunities. 3. Support lead generation efforts across digital platforms. 4. Help with SEO, keyword research, and campaign coordination. 5. Track basic performance metrics and prepare reports. 6. Stay updated with current digital marketing trends.

Key Responsibilities Salesforce Administration Manage Salesforce users, profiles, permission sets, roles, sharing rules, and access controls. Create, configure, and maintain custom objects, fields, record types, page layouts, validation rules, and Lightning record pages. Maintain data quality, data integrity, and consistency across Salesforce records. Manage imports, exports, bulk updates, data cleanup, and duplicate records. Monitor Salesforce usage and resolve administrative issues. Salesforce Flows and Automation Design, develop, test, deploy, and maintain Salesforce Flows. Build and troubleshoot Record Triggered Flows, Screen Flows, Scheduled Triggered Flows, and Autolaunched Flows. Automate business processes using decisions, assignments, loops, formulas, and subflows. Replace legacy Process Builder and Workflow Rules with appropriate Flow based automation. Troubleshoot flow failures, debug automation, and resolve issues involving record updates and execution order. Follow Salesforce best practices to ensure automation is scalable, efficient, and maintainable. Reports and Dashboards Create and maintain reports, custom report types, and dashboards. Develop operational reports to track business performance, workflow status, data quality, and productivity. Provide accurate data insights to support client requirements and management decisions. Data Management and Troubleshooting Investigate and resolve data discrepancies, automation failures, and record level issues. Perform data audits and implement measures to improve CRM accuracy. Support data migration, bulk data operations, and data reconciliation. Document configurations, automation logic, and administrative procedures. Client Support and Collaboration Work closely with the US based client to understand business requirements and translate them into Salesforce solutions. Handle assigned Salesforce tickets, enhancements, and configuration requests. Communicate technical findings and provide timely updates on ongoing tasks. Participate in testing, deployment, and post deployment validation. Maintain clear documentation of changes and follow established change management procedures. Required Qualifications and Skills 3–5 years of hands on experience in Salesforce administration. Strong practical knowledge of Salesforce Flow Builder and automation troubleshooting. Experience configuring Salesforce objects, fields, validation rules, page layouts, record types, and Lightning pages. Proficiency in reports, dashboards, data management, and user access administration. Experience with Data Loader or similar tools for bulk data operations. Understanding of Salesforce security, sharing models, and automation execution order. Ability to analyze business requirements and implement effective declarative solutions. Strong analytical, problem solving, communication, and documentation skills. Ability to work independently and collaborate with an international client.