- Trivandrum
- 4 - 0 Years
- Not disclosed
- Today
Job Description
Key Responsibilities • Conduct workshops to gather requirements and define process flows • Write BRDs, user stories, and acceptance criteria • Support solution validation and UAT execution • Align design with ITIL and organizational workflows • Maintain documentation for processes and platform usage • Collaborate closely with technical teams and business SMEsSkills
Preferred Skills Strong ITSM/ITIL functional knowledge • Experience in Incident, Problem, Change, CMDB, Request Management • Familiarity with Service Portal and dashboards Preferred Certifications • CSA / CIS – Preferred • ITIL V3/V4 – Advantage Soft Skills • Excellent stakeholder management • Strong communication and documentation capabilitiesSuggested Jobs
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