Business Development Associate in Trivandrum | ITJOBCELL

What you’ll do: As an Engagement Manager and Techno-Functional Support Lead for the Production Engineering (PE) and Service Delivery (SD) stream, you will be the primary interface between our critical healthcare AI platforms and our key stakeholders, both internal and external. You will own the strategic direction, reliability, scalability, and availability of these platforms, moving beyond day-to-day ticket resolution to define and implement a comprehensive Support Strategy rooted in Site Reliability Engineering (SRE) principles. You will lead a high-performing team of engineers, guiding them through complex incident resolutions, orchestrating advanced cloud automation, and expertly bridging the gap between Data Engineering, ML Engineering, Operations, and our business stakeholders. This role demands a unique blend of deep technical acumen, strategic thinking, and exceptional client-facing communication skills. You will serve as the primary escalation point, technical architect, and relationship manager for support operations, ensuring high availability and optimal performance for multi-geography projects while aligning technical solutions with business objectives. Key Responsibilities: Strategic Engagement & Leadership: Client & Stakeholder Management: Serve as the primary technical and functional point of contact for key clients and internal business units regarding platform reliability, performance, and service delivery. Translate complex technical issues and resolutions into clear, business-centric communications. Support Strategy & Roadmap: Define, champion, and execute the long-term support strategy, incorporating SRE principles (SLOs, SLIs, Error Budgets) to proactively enhance platform reliability and user experience. Align this strategy with overall product and business goals. Team Leadership & Development: Lead, mentor, and empower a team of Senior and Junior Support Engineers. Foster a culture of continuous improvement, technical excellence, and client-centricity. Conduct performance reviews, manage shift rosters, and facilitate knowledge sharing. Major Incident Management & Communication: Act as the Major Incident Manager and the primary escalation POC. Lead technical resolution war rooms, drive Root Cause Analysis (RCA), and own the Corrective Action processes. Crucially, manage all stakeholder communications during critical incidents, providing timely and transparent updates. Technical Architecture & Automation: SRE Implementation & Governance: Drive the adoption and continuous improvement of SRE practices, defining and tracking key metrics (SLOs, SLIs, Error Budgets) to ensure platform reliability and performance meet business expectations. Infrastructure as Code (IaC) & Automation: Architect and enforce IaC best practices using Terraform/CloudFormation, ensuring environments are self-healing, reproducible, and compliant. Oversee the design and implementation of comprehensive monitoring, logging, and alerting stacks to enable proactive support. Release & Deployment Management: Oversee the maturity of the release pipeline, ensuring zero-downtime deployments, automated rollbacks, and robust change management processes. Cloud-Native Innovation: Introduce and integrate advanced cloud-native tools and services to improve operational efficiency, enhance automation, and drive cost optimization. Collaboration & Influence: Design for Supportability: Collaborate closely with Solution Architects, Product Managers, and Engineering teams to influence the design of new features and platforms, ensuring they are inherently supportable, maintainable, and scalable from inception. Cross-Functional Alignment: Bridge the gap between Data Engineering, ML Engineering, and Operations, ensuring seamless integration and efficient resolution of cross-functional issues. Process Optimization: Continuously evaluate and optimize support processes, leveraging automation and best practices to improve efficiency and reduce Mean Time To Resolution (MTTR).

We are looking for a creative and results-driven Digital Marketing Specialist to plan, execute, and optimize digital marketing campaigns that increase brand awareness, generate qualified leads, and drive business growth. Key Responsibilities Plan and execute digital marketing campaigns across SEO, SEM, social media, email, and paid advertising. Manage Google Ads, Meta Ads, and LinkedIn Ads to generate high-quality leads within budget. Conduct keyword research, audience targeting, competitor analysis, and A/B testing. Optimize website content and landing pages for SEO, user experience, and conversions. Develop and manage social media content calendars and campaigns. Set up and monitor GA4, Google Tag Manager, Meta Pixel, and conversion tracking. Monitor campaign performance and optimize budgets, bids, targeting, creatives, CPL, conversion rates, and ROAS. Conduct market and competitor research to identify new growth opportunities. Collaborate with Sales and Content teams to support lead generation and improve lead quality. Prepare regular performance reports and data-driven recommendations. Explore and test new digital marketing channels, tools, and strategies to improve overall marketing performance.

Job Title: Lead Generation (Marketing and Sales) Experience Required: Minimum 1 year in the Software/IT industry Employment Type: Full-Time Job Summary: We are looking for a motivated and detail-oriented Lead Generation Specialist to join our growing sales and marketing team. The ideal candidate will have at least 1 year of experience in the software industry, with a proven ability to identify, qualify, and nurture leads through various outbound and inbound channels. You will play a key role in building a strong pipeline of prospects for our sales team. Key Responsibilities: Conduct market research to identify potential clients and target segments Generate leads via email campaigns, LinkedIn outreach, cold calling, and other digital tools Qualify prospects through discovery calls and prepare lead profiles for the sales team Maintain and update the CRM system (e.g., HubSpot, Salesforce) with accurate lead information Collaborate with marketing to align lead generation efforts with campaigns and strategies Track and report lead generation metrics and optimize processes based on performance Stay up-to-date with industry trends, target customer personas, and competitive landscape.