Software Engineer (Full-Stack) in Trivandrum | ITJOBCELL

We are seeking a Finance Executive to manage the day-to-day finance functions of our client, a distribution company based in Singapore. This role involves developing and maintaining financial controls and systems in alignment with organizational requirements. The Finance Executive will provide financial management, expertise, and guidance, ensuring effective monitoring, control, and reporting. Key Responsibilities: Consolidate and finalize the organization's books of accounts. Develop, implement, and ensure compliance with internal financial and accounting policies and procedures. Maintain a thorough understanding of statutory and legal aspects related to payroll and income tax compliance. Oversee month-end closing processes and corporate reporting. Lead and coordinate audits, preparing necessary documents for tax auditors to ensure timely completion. Prepare accurate and timely financial statements. Document and maintain complete and accurate supporting information for all financial transactions. Oversee and coordinate annual internal, external, and statutory audits, collaborating with auditors to resolve any issues. Conduct finance, accounting, and business analysis, providing insights to management.

Job Title: Customer Experience Agent – Email & Chat Department: Customer Experience Operations Reports To: Customer Experience Supervisor Employment Type: Full-Time (40 hours per week) Location: Technopark, Kollam (Hybrid) Shift: Night Shift About the Role As a Customer Experience Agent (Email & Chat), you will serve as the written voice of our brand . You will handle real-time customer support over live chat—managing concurrent conversations without sacrificing quality —while also resolving email inquiries with clarity, speed, and empathy . You will own customer cases end-to-end to build trust and drive repeat customer loyalty . Core Responsibilities Email & Live Chat Management Respond to customer inquiries promptly over live chat and email while adhering to brand voice and quality standards . Manage concurrent live chat interactions efficiently without loss of speed or accuracy . Resolve product questions, order status inquiries, shipping issues, returns/exchanges, and billing concerns in concise, single replies or real-time sessions . Process refunds, order modifications, and replacements accurately in real time . Resolution & Escalation De-escalate frustrated customers in writing with patience, empathy, and a calm, professional tone . Apply company policies with sound judgment to find balanced solutions for both the customer and the business . Identify root causes of recurring issues and report trends to leadership . Documentation & Quality Log every interaction into the CRM with clear, accurate, and detailed notes . Consistently meet or exceed KPIs, including CSAT, First Response Time, Average Handle Time (AHT), First Contact Resolution (FCR), Chat Concurrency, and QA scores . Required Qualifications Experience: 3+ years in customer service, specifically in e-commerce and written/live chat or messaging support roles . Language & Communication: Fluent in American English with excellent written grammar, fast and accurate typing skills, and clear phrasing . Technical Skills: Proficiency in CRM platforms, e-commerce operations, order management systems, MS Office, and Google Workspace . Multi-tasking: Proven ability to manage a full queue and handle multiple active chat windows simultaneously . Shift Availability: Full commitment to fixed night shifts aligned with US business hours and mandatory coverage during peak seasons (Black Friday, Cyber Monday, Holidays) . Preferred Qualifications Hands-on experience with Gorgias, Zendesk, Kustomer, or Shopify . Experience working in international, cross-cultural, or metrics-driven environment . How to Apply Send your updated resume to akash.m@incrediblevisibility.com with the subject line "Application: CX Agent - Email & Chat - [Your Name]"

Job Summary We are looking for an experienced and technically strong Technical Lead to join our development team. The ideal candidate will have strong expertise in .NET, Microservices, PostgreSQL, and Cloud technologies, along with proven experience in leading development teams and delivering scalable, high-quality software solutions. Key Responsibilities Lead and mentor a team of software developers and provide technical guidance. Design, develop, and maintain scalable applications using .NET technologies. Design and implement Microservices-based architectures. Develop and optimize database solutions using PostgreSQL. Design, deploy, and manage applications on Cloud platforms. Review code and ensure adherence to coding standards, best practices, and architecture guidelines. Troubleshoot complex technical issues and provide effective solutions. Collaborate with product managers, developers, QA, and other stakeholders to deliver projects successfully. Participate in system design, architecture decisions, and technical planning. Ensure application performance, scalability, security, and reliability. Stay updated with emerging technologies and recommend improvements to existing systems. Required Skills Strong hands-on experience with .NET / ASP.NET Core. Good understanding of Microservices architecture and RESTful APIs. Strong knowledge of PostgreSQL and database design. Experience with Cloud technologies such as AWS, Azure, or Google Cloud. or any dedicated linux server Strong understanding of software architecture, design patterns, and SOLID principles. Experience with Git and modern CI/CD practices. Strong debugging, problem-solving, and analytical skills. Good communication and team leadership skills. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of professional software development experience, with relevant experience in a technical leadership role