Software Testing Intern in Trivandrum | ITJOBCELL

ABOUT THE COMPANY Waybeo is a conversation intelligence platform that helps enterprises turn every customer conversation into actionable business intelligence. Built on deep telecom expertise and AI-powered technology, Waybeo enables businesses to track, manage, and analyze customer conversations across their sales and marketing journeys. From call tracking and marketing attribution to call automation, speech analytics, and AI-driven conversation insights, Waybeo helps enterprises improve customer engagement, optimize operations, and drive measurable revenue growth. Today, Waybeo powers communication intelligence across 100,000+ enterprise locations and serves 150+ enterprise customers across sectors including automotive, BFSI, retail, healthcare, and telecom. Waybeo is part of the CareStack group, a global healthcare technology company. As an independent business within the group, Waybeo remains focused on building and scaling its expertise in cloud communications, telecom, and AI to help enterprises transform customer conversations into meaningful business outcomes. ABOUT THE ROLE We are transforming our core platform from a legacy, high-volume environment into a modern, highly scalable polyglot microservices ecosystem. We run a high-throughput platform processing massive daily transactions and are actively executing a multi-tenant migration strategy. We are looking for a hands-on Senior / Lead Software Engineer to serve as our primary technical anchor on the office floor in Trivandrum. Working directly alongside our leadership team, you will translate strategic architectural visions into clean, maintainable code, mentor a growing team of junior engineers, enforce coding standards, and eliminate technical debt. This is a hands-on execution role — you will be writing code, reviewing PRs, building automated pipelines, and driving daily engineering excellence in close alignment with technical leadership. KEY RESPONSIBILITIES • Tactical Execution & Ownership: Take end-to-end operational ownership of core platform modules — code quality, maintainability, performance, and clear system documentation. • Migration & Refactoring: Drive the hands-on transition of legacy client setups into our modern microservices ecosystem (TypeScript, Go, MySQL) following approved architectural blueprints and zero-downtime data migration strategies. • Standards & Rigor: Eliminate anti-patterns and hacks. Enforce automated testing (unit/integration), strict code reviews, CI/CD pipelines, and proper observability across the team. • In-Office Mentorship: Pair-program with and guide junior engineers daily to level up their debugging skills, design pattern usage, and code hygiene. • Documentation & Async Sync: Maintain detailed system architecture diagrams, API specs, and Architecture Decision Records (ADRs) to enable smooth asynchronous alignment with remote executive leadership. • Floor Anchor: Serve as the daily technical lead and primary go-to person on the office floor, keeping team velocity high while coordinating closely with leadership on key technical decisions. REQUIRED QUALIFICATIONS • 5+ years of hands-on experience building, scaling, and maintaining backend systems in production environments. • Strong proficiency in Node.js / TypeScript and/or Go. • Deep expertise in relational databases (MySQL), schema design, index optimization, and safe, zero-downtime data migration techniques. • Demonstrated understanding of microservices architecture, design patterns, clean architecture, and API design (REST / gRPC). • Hands-on mindset toward automated testing (unit, integration, E2E) and modern CI/CD pipelines. • Excellent written communication, with a habits-first approach to documentation and asynchronous updates. • Proven ability to mentor and guide junior developers effectively in an office setting. NICE TO HAVE · Experience with high-throughput or real-time event platforms such as Kafka, SQS, or WebSockets. · Prior experience participating in a monolith-to-microservices migration. · Experience with cloud data warehousing or analytics pipelines, such as BigQuery or Dataform.

• Experience Needed : 5 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Location: Kochi Experience: - 8-10 years of experience in Pharmacovigilance, with a strong understanding of AE and PQC identification and reporting - Proven leadership experience in managing projects and developing high-performing teams - Hands on experience working on global PV projects and offshore delivery model - Familiarity with PV databases and system (ARGUS) Education/Qualification: - HCPs (M Pharma/MBBS/BDS..) are preferred Key Responsibilities: - Lead and manage the offshore project team to ensure high-quality support for global PV projects - Manage the identification and documentation of Adverse Events (AEs) and Product Quality Complaints (PQCs) as per the client SOPs and guidelines - Ensure compliance with regulatory requirements - Provide strategic leadership and direction to the project team, fostering a culture of excellence and continuous improvement - Collaborate with cross-functional teams to ensure seamless integration of PV activities with other business functions. - Develop and implement PV processes and procedures to enhance efficiency and effectiveness - Monitor and evaluate team performance, providing coaching and development opportunities - Stay updated with the latest PV regulations and industry best practices

• Experience Needed : 6 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed

We are seeking an experienced Senior FreeSWITCH Developer with advanced expertise in ESL scripting, AI integration, Signalwire audio streaming, and network-level debugging. This role focuses on building sophisticated, cloud-native telecommunications solutions with AI capabilities. You will architect and implement complex real-time communication systems, integrate modern AI technologies, handle advanced network diagnostics, and containerize applications using Docker and Kubernetes. Key Responsibilities Develop and maintain advanced FreeSWITCH modules and applications using Python and ESL (Event Socket Layer) scripting Design and implement AI-powered features integrated with FreeSWITCH (conversational IVR, voice recognition, sentiment analysis, speech-to-text processing) Work with Signalwire Mod for advanced audio streaming, processing, and manipulation capabilities Debug and troubleshoot network-level challenges including packet analysis, SIP flow debugging, and protocol-level issues Containerize FreeSWITCH applications using Docker and orchestrate deployments with Kubernetes Design and implement call control logic, IVR systems, and voice/video communication features with advanced routing Integrate FreeSWITCH with third-party APIs, ML models, and external systems using Python Optimize application performance, manage distributed systems, and ensure high availability in production Write clean, maintainable, and well-documented code following microservices and DevOps best practices Conduct network analysis and debugging using tools like tcpdump, Wireshark, and SIP protocol analyzers Collaborate with team members on architecture design, code reviews, and continuous improvement Required Qualifications Minimum 2+ years of professional development experience with FreeSWITCH in production environments Advanced expertise in ESL (Event Socket Layer) scripting and FreeSWITCH event handling Proven experience integrating AI and machine learning models with FreeSWITCH (LLMs, voice AI, ASR, TTS) Working experience with Signalwire Mod for audio streaming and advanced media processing Demonstrated capability to debug and resolve network-level challenges (SIP protocol, RTP, media negotiation) Strong proficiency in Python (3.x) with proven production experience Hands-on experience with Docker containerization and Kubernetes orchestration Deep understanding of VoIP concepts, SIP protocol, RTP, and telecommunications standards Experience with FreeSWITCH APIs, modules, C modules, and extension development Solid understanding of REST APIs, gRPC, and distributed system integration patterns Experience with Linux/Unix environments and advanced command-line tools Knowledge of databases (SQL and/or NoSQL) and caching solutions (Redis) Strong problem-solving skills and ability to work independently on complex issues Excellent communication and teamwork abilities Technical Skills Required FreeSWITCH (dialplan, modules, C modules, APIs, ESL scripting) ESL (Event Socket Layer) scripting and event-driven programming AI/ML integration (OpenAI, Anthropic, local LLMs, voice AI frameworks) Signalwire Mod for audio streaming and media manipulation Python 3.x and related frameworks (Flask, FastAPI, Django, Async frameworks) Docker containerization and image management Kubernetes orchestration, deployments, and cluster management Network debugging tools (tcpdump, Wireshark, SIP analyzers) VoIP and SIP protocol knowledge with hands-on debugging experience RESTful API design and gRPC integration Linux/Unix system administration and advanced troubleshooting Git version control and CI/CD pipelines Database design and SQL/NoSQL (PostgreSQL, MongoDB, etc.) Preferred Qualifications Experience with WebRTC and modern real-time communication protocols Knowledge of Helm charts and advanced Kubernetes patterns Experience with cloud platforms (AWS, GCP, Azure) and CDN integration Experience with message queues (RabbitMQ, Kafka, Redis for pub/sub) Familiarity with agile development methodologies and DevOps practices Experience with monitoring and observability (Prometheus, Grafana, ELK stack) Knowledge of security best practices (SSL/TLS, SRTP, authentication) Contribution to FreeSWITCH or open-source telecommunications projects Bachelor's degree in Computer Science or related field (or equivalent hands-on experience) Work Environment Remote-friendly or on-site position (as per company policy) Collaborative team environment with experienced developers and DevOps engineers Access to modern development tools, cloud infrastructure, and networking equipment Opportunity for continuous learning in emerging VoIP and AI technologies

• Experience Needed : 2 - 3 Years
• Job Location : Trivandrum
• Salary : Not disclosed

Assist in the development of edit specifications, based on any available global medical standards, therapeutic area standards, and the protocol, used to clean the study.? Performs user acceptance testing (UAT) on eCRF build and edit specifications.? Creates supporting DM process documentation to LDM and/or performs peer review of documentation, including updating documentation.? Support the coding schedule defined in the data management plan.?Collaborate with data coding specialists on a regular basis to guarantee timely coding.? Supports/maintains quarterly coding review cycles.? Performs manual data listing reviews and submits queries as?appropriate. Assist with and/or performs user acceptance testing of lab data?standards. Evaluates quality of lab data entry and addresses inconsistencies with sites and CRAs as applicable.? Assists in the SAE reconciliation process. This may include coordination with medical experts and Global Drug Safety.?Follow up on discrepancies and resolve so both databases are consistent.? Applies criteria for subject stage gate of No More Issues (NMI).?Also, must coordinate and review medical and statistical queries and certify they are adequately resolved.? Assist in the development of a blind review report and conducting a blind review meeting to assign patient validity.? Assist in developing and generating study report listings according to ICH and if present company guidelines.? Coordinate the query management system functions.? Perform the final patient review and database lock activities. Assist in coordinating the processing of scheduled data transfers (PK/PD data, imaging data, Laboratory data) from external vendors and performs relevant review/reconciliation.? Review query responses and ensure data quality.? Reviews Site responses to queries and evaluates the necessity of a re-query. If applicable, communications with Site Coordinators are performed for resolution.? Attends and may lead internal and external team meetings.? Reviews and/or provides meeting minutes.? Supports training and development of Clinical Data Coordinators. Assists with eCRF design. May be required to develop the eCRF and/or provide peer review. May serve as a back up to the LDM for internal and external study teams.

• Experience Needed : 0 - 0 Years
• Job Location : Trivandrum
• Salary : Not disclosed