- Trivandrum
- 5 - 6 Years
- Not disclosed
- Investment Manager
- 4 Days ago
Kvaliteta Systems and Solutions, based in Technopark, Trivandrum, is a global IT solutions provider offering a wide range of services, including Digital Transformation, Private Cloud, Infrastructure, Security, and Software Development as a Service. We enable businesses to thrive in the digital era by providing cutting-edge technology solutions. You will be responsible for designing scalable database structures, writing optimized stored procedures, and ensuring high-performance data operations. This role requires strong SQL fundamentals, performance tuning expertise, and the ability to collaborate with application teams.
4–5 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral). 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting. CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills. Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis. Ability to provide L3 application support and openness to learn new domains and technologies. Strong communication, problem-solving, and cross-functional collaboration skills.
Good verbal and written communication skills-ability to read, write, and comprehend the English language. • Experience in Direct Interaction with Clients via E-mail and Phone. • Identify and assess client needs to achieve desired goals. • Proven customer support & Administrative skills. • Ability to multi-task, prioritize, and manage time effectively. • Good knowledge of MS office, word processing and transcription, strong email etiquette, internet researches. • Provide accurate and complete information to the clients by using the right tools. • Shift Time – US Shift (Night Shift)