- Trivandrum
- 1 - 5 Years
- Not disclosed
- Business Development Executive
- 1 Days ago
We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment. Key Responsibilities Incident Management & Resolution Take ownership of incidents escalated from L1 support teams. Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines. Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting. Ensure incidents are managed according to severity and escalation frameworks (P1–P4). Advanced Network Troubleshooting Diagnose and resolve issues related to: Network connectivity and routing Edge infrastructure environments System and platform dependencies Perform root cause analysis using system logs, monitoring tools, and performance metrics. Execute approved remediation steps and recovery procedures. Escalation & Coordination Perform deep technical triage before escalating issues to L3 engineering teams. Clearly define the problem scope, business impact, and affected systems. Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution. Collaborate with cross-functional teams to restore services quickly. Major Incident Management Support and coordinate operational response during critical (P1/P2) incidents. Facilitate technical communication between engineering teams. Provide timely updates to stakeholders and operations teams during incident resolution. Continuous Service Improvement Participate in post-incident reviews and root cause analysis. Identify recurring incidents and contribute to preventive improvements and monitoring optimization. Support the development and enhancement of runbooks and operational procedures.
We are looking for a passionate and results-driven Senior Digital Marketing Executive to join our team. The ideal candidate will be responsible for planning, executing, and optimizing digital marketing campaigns across multiple online platforms to drive brand awareness, generate qualified leads, and increase sales.
Glocom Solutions is looking for a highly motivated and results-oriented Senior Digital Performance Marketer to lead and scale our digital advertising initiatives. The ideal candidate will have strong hands-on experience in Google Ads, Meta (Facebook & Instagram) Ads, and E-commerce Performance Marketing, with a proven track record of driving customer acquisition, revenue growth, and return on ad spend (ROAS). The candidate will be responsible for planning, executing, optimizing, and analyzing paid marketing campaigns while working closely with internal teams to achieve business objectives. This role requires a strategic thinker with strong analytical skills and the ability to lead performance marketing efforts independently. Roles & Responsibilities • Develop, execute, and optimize performance marketing campaigns across Google Ads, Facebook Ads, Instagram Ads, YouTube Ads, and other digital channels. • Manage end-to-end paid media campaigns focused on lead generation, customer acquisition, and e-commerce sales growth. • Plan and allocate advertising budgets effectively to maximize ROI and ROAS. • Monitor campaign performance and continuously optimize targeting, bidding strategies, creatives, and audience segments. • Analyze campaign data and prepare performance reports with actionable insights and recommendations. • Implement and manage conversion tracking using Google Analytics 4 (GA4), Google Tag Manager (GTM), Meta Pixel, and related tools. • Conduct A/B testing for ad creatives, landing pages, and audience segments to improve campaign performance and conversion rates. • Identify new growth opportunities, audience segments, and acquisition channels. • Collaborate with creative, content, and development teams to improve campaign effectiveness and user experience. • Stay updated with industry trends, platform updates, and emerging digital marketing technologies. • Lead and mentor junior team members, ensuring best practices and performance standards are maintained. • Take ownership of achieving key performance metrics including leads, conversions, revenue, CPA, and ROAS.