- Trivandrum
- 5 - 6 Years
- Not disclosed
- Today
Job Description
We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment. Key Responsibilities Incident Management & Resolution Take ownership of incidents escalated from L1 support teams. Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines. Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting. Ensure incidents are managed according to severity and escalation frameworks (P1–P4). Advanced Network Troubleshooting Diagnose and resolve issues related to: Network connectivity and routing Edge infrastructure environments System and platform dependencies Perform root cause analysis using system logs, monitoring tools, and performance metrics. Execute approved remediation steps and recovery procedures. Escalation & Coordination Perform deep technical triage before escalating issues to L3 engineering teams. Clearly define the problem scope, business impact, and affected systems. Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution. Collaborate with cross-functional teams to restore services quickly. Major Incident Management Support and coordinate operational response during critical (P1/P2) incidents. Facilitate technical communication between engineering teams. Provide timely updates to stakeholders and operations teams during incident resolution. Continuous Service Improvement Participate in post-incident reviews and root cause analysis. Identify recurring incidents and contribute to preventive improvements and monitoring optimization. Support the development and enhancement of runbooks and operational procedures.Skills
Required Skills Strong understanding of network fundamentals (TCP/IP, DNS, routing, switching). Hands-on experience troubleshooting network connectivity and infrastructure issues. Familiarity with monitoring tools, alerting systems, and infrastructure telemetry. Experience working with incident management and ticketing systems. Ability to analyze system logs, alerts, and performance metrics. Strong analytical, troubleshooting, and documentation skills. Excellent communication skills to collaborate with internal teams and external stakeholders. Tools & Technologies Monitoring & Telemetry Platforms Ticketing Systems: Zenduty, Microsoft Dynamics 365, Zoho Desk Collaboration Tools: Microsoft Teams Preferred Certifications Experience - 5 to 7 years in NOC operations CCNA – Cisco Certified Network Associate CompTIA Network+ ITIL Foundation Linux or Cloud certifications are considered an advantage. Work Environment 24×7 NOC operations environment. Willingness to work rotational shifts including nights, weekends, and holidays. Ability to perform effectively in high-pressure operational situations.Suggested Jobs
FULL STACK PHP DEVELOPER
TrivandrumWe are looking for a passionate and experienced Full Stack PHP Developer to build and maintain scalable web applications. The ideal candidate should have strong backend expertise in PHP frameworks along with modern frontend development skills. Full-stack PHP developers are typically expected to work across UI, APIs, databases, and deployment workflows. Key Responsibilities Develop and maintain web applications using PHP and Laravel/CodeIgniter. Build responsive user interfaces using HTML5, CSS3, JavaScript, Bootstrap, and React/Vue (preferred). Design and develop RESTful APIs. Optimize MySQL database queries and application performance. Integrate third-party APIs and payment gateways. Troubleshoot, debug, and resolve application issues. Collaborate with UI/UX designers, QA engineers, and project managers. Maintain code quality using Git and follow coding standards. Deploy and maintain applications on Linux/AWS servers.
PYTHON DEVELOPER (3-4 YRS EXP)
TrivandrumPosition: Python Backend Developer Experience: 3–4 years
We are seeking a creative and experienced UI/UX Designer with 4+ years of experience in designing modern, user-centric web and mobile applications. The ideal candidate should have excellent English communication skills and be comfortable interacting directly with clients. The recruitment process includes a client-level interview, and candidates should be confident in presenting their work, discussing design decisions, and participating in client meetings Key Responsibilities • Gather and understand business and user requirements. • Create user flows, wireframes, mockups, and interactive prototypes. • Design intuitive and visually appealing user interfaces for web and mobile applications. • Develop responsive designs and maintain design consistency across platforms. • Conduct usability studies and incorporate user feedback into designs. • Create and maintain design systems, style guides, and reusable components. • Collaborate closely with developers, product teams, and stakeholders. • Present design concepts and solutions to internal teams and clients. • Stay updated with the latest UI/UX trends, design standards, and technologies.
