IT Support Engineer
Job Summary
We are seeking a proactive and technically skilled IT Support Engineer to provide technical assistance and support for hardware, software, network systems, and end-user issues. The candidate will ensure smooth IT operations by troubleshooting technical problems, maintaining systems, and supporting users across the organization.
Key Responsibilities
Provide technical support for desktops, laptops, printers, and other IT equipment
Install, configure, and maintain hardware and software systems
Troubleshoot system, network, and application-related issues
Support Windows, Linux, and Office 365 environments
Configure and maintain LAN/WAN, Wi-Fi, VPN, and internet connectivity
Handle user account creation, password resets, and access permissions
Monitor and maintain antivirus, backups, and security updates
Respond to helpdesk tickets and provide timely issue resolution
Support remote users through remote desktop tools
Maintain IT documentation, asset inventory, and service records
Coordinate with vendors and senior IT staff when required
Ensure compliance with company IT and security policies
Skills
Required Skills
Knowledge of computer hardware and troubleshooting
Understanding of networking concepts (TCP/IP, DNS, DHCP)
Familiarity with Windows OS, Microsoft Office, and email configuration
Basic knowledge of servers and Active Directory
Good communication and customer support skills
Problem-solving and analytical abilities
Ability to work under pressure and manage multiple tasks
Preferred Qualifications
Bachelor’s degree/Diploma in IT, Computer Science, or related field
0–3 years of experience in IT support or technical support roles
Certifications like CompTIA A+, Network+, CCNA, or Microsoft certifications are a plus
Preferred Skills
Knowledge of cloud platforms and virtualization
Experience with ticketing/helpdesk systems
Familiarity with cybersecurity practices
Basic scripting or automation knowledge
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