technical support engineer in | ITJOBCELL

TECHNICAL SUPPORT ENGINEER
  • 0 Applied
  • 5
  • 0 - 0 Years
  • Not disclosed
  • Today
Job Description
Technical Support Engineer Job Summary We are seeking a knowledgeable and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot issues, and support hardware, software, and network systems. The candidate will be responsible for resolving technical problems, ensuring customer satisfaction, and maintaining smooth IT operations. Key Responsibilities Provide technical support to clients and internal users via phone, email, remote access, or onsite support Diagnose and troubleshoot hardware, software, network, and application-related issues Install, configure, and maintain computer systems, software, and peripheral devices Monitor and resolve tickets within defined service level agreements (SLAs) Assist users with system access, email configuration, and connectivity issues Escalate complex technical problems to higher-level support teams when required Maintain documentation of issues, resolutions, and support procedures Perform system updates, patches, antivirus management, and preventive maintenance Support network devices, internet connectivity, VPN, and remote access solutions Coordinate with vendors and service providers for issue resolution and equipment support Ensure compliance with IT policies, security standards, and operational procedures Required Qualifications Diploma / Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field 1–3 years of experience in technical support or IT support preferred Freshers with strong technical aptitude may also apply
Skills
Required Skills Strong troubleshooting skills in hardware, software, and networking Knowledge of Windows OS, MS Office, and common business applications Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi Good communication and customer handling skills Ability to work in a fast-paced support environment Strong analytical and problem-solving abilities Familiarity with ticketing systems and remote support tools Preferred Skills Certifications such as CompTIA A+, N+, CCNA, or Microsoft certifications Experience with Active Directory, Office 365, and cloud-based services Basic knowledge of servers, virtualization, and cybersecurity practices

Suggested Jobs

NETWORK SUPPORT ENGINEER
Trivandrum

We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment.

  • 19 Days ago
SOFTWARE INTERNSHIP TRAINING PROGRAM
Trivandrum

1. Eager to learn and work with various departments in the company

  • 21 Days ago
IT CONSULTING
Trivandrum

As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. * You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. * You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design

  • 20 Days ago
IT SUPPORT
Today

IT Support Engineer Job Summary We are seeking a proactive and technically skilled IT Support Engineer to provide technical assistance and support for hardware, software, network systems, and end-user issues. The candidate will ensure smooth IT operations by troubleshooting technical problems, maintaining systems, and supporting users across the organization. Key Responsibilities Provide technical support for desktops, laptops, printers, and other IT equipment Install, configure, and maintain hardware and software systems Troubleshoot system, network, and application-related issues Support Windows, Linux, and Office 365 environments Configure and maintain LAN/WAN, Wi-Fi, VPN, and internet connectivity Handle user account creation, password resets, and access permissions Monitor and maintain antivirus, backups, and security updates Respond to helpdesk tickets and provide timely issue resolution Support remote users through remote desktop tools Maintain IT documentation, asset inventory, and service records Coordinate with vendors and senior IT staff when required Ensure compliance with company IT and security policies

  • : 0 - 0 Years
  • :
  • : Not disclosed
JR SYSTEM ADMINISTRATOR
Today

Junior System Administrator Job Summary We are looking for a motivated and detail-oriented Junior System Administrator to support and maintain the organization’s IT infrastructure. The candidate will assist in managing servers, networks, user accounts, system security, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. Key Responsibilities Install, configure, and maintain Windows/Linux servers and desktop systems Monitor system performance and ensure availability of IT infrastructure Provide technical support for hardware, software, printers, and network issues Create and manage user accounts, permissions, and passwords Assist in backup management and disaster recovery procedures Monitor antivirus, firewall, and system security updates Troubleshoot LAN/WAN, Wi-Fi, and internet connectivity issues Maintain IT asset inventory and documentation Support email systems, cloud services, and remote access tools Coordinate with senior administrators and vendors for issue resolution Perform routine system maintenance and updates Ensure compliance with company IT policies and security standards

  • : 0 - 0 Years
  • :
  • : Not disclosed
SYSTEM ADMIN
Today

System Administrator Job Summary We are seeking a skilled and proactive System Administrator to manage, maintain, and support the organization’s servers, systems, and network infrastructure. The candidate will be responsible for ensuring system performance, security, availability, and providing technical support for day-to-day IT operations. Key Responsibilities Install, configure, and maintain Windows/Linux servers and operating systems Monitor server performance, system health, and network connectivity Manage user accounts, permissions, and Active Directory services Troubleshoot hardware, software, server, and network-related issues Configure and maintain LAN/WAN, DNS, DHCP, VPN, and firewall systems Perform regular backups, patch management, and disaster recovery procedures Ensure system security, antivirus protection, and compliance with IT policies Support virtualization platforms such as VMware or Hyper-V Maintain system documentation, server inventory, and technical reports Provide technical support to users and coordinate with IT teams/vendors Monitor storage utilization, system logs, and infrastructure performance Assist in infrastructure upgrades, migrations, and cloud integration projects Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 2–5 years of experience in system administration or IT infrastructure support Relevant certifications are an added advantage

  • : 0 - 0 Years
  • :
  • : Not disclosed
IT ADMINISTRATOR
Today

IT Administrator Job Summary We are looking for a skilled and responsible IT Administrator to manage and maintain the organization’s IT infrastructure, systems, networks, and user support operations. The candidate will ensure smooth functioning of IT systems, provide technical support, and maintain system security and performance. Key Responsibilities Install, configure, and maintain computer systems, servers, and network devices Manage Windows/Linux operating systems, Active Directory, and user access permissions Monitor and troubleshoot hardware, software, email, and network-related issues Configure and maintain LAN/WAN, Wi-Fi, VPN, routers, switches, and firewall systems Perform system backups, software updates, patch management, and disaster recovery activities Ensure data security, antivirus protection, and compliance with IT policies Maintain IT asset inventory, licenses, and technical documentation Provide technical support and training to employees when required Coordinate with vendors for IT procurement, repairs, and AMC services Support Office 365, cloud services, and remote access solutions Monitor server performance, storage utilization, and network health Assist in infrastructure upgrades, migrations, and IT projects Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 2–5 years of experience in IT administration or system administration Relevant technical certifications are an added advantage

  • : 0 - 0 Years
  • :
  • : Not disclosed
Useful Links