IT HELPDESK EXECUTIVE in | ITJOBCELL

IT HELPDESK EXECUTIVE
  • 0 Applied
  • 4
  • 0 - 0 Years
  • Not disclosed
  • Today
Job Description
IT Helpdesk Executive Job Summary We are looking for a proactive and customer-focused IT Helpdesk Executive to provide technical support and assistance to users regarding hardware, software, network, and system-related issues. The candidate will be responsible for troubleshooting technical problems, resolving user queries, and ensuring smooth IT operations within the organization. Key Responsibilities Provide first-level technical support to employees and users. Troubleshoot hardware, software, printer, email, and network-related issues. Install, configure, and maintain desktops, laptops, operating systems, and applications. Respond to helpdesk tickets, calls, emails, and user requests in a timely manner. Escalate complex technical issues to higher-level support teams when necessary. Maintain records of issues, solutions, and support activities. Assist in system updates, software installations, and IT asset management. Support user account creation, password resets, and access management. Ensure proper functioning of IT equipment and office systems. Coordinate with vendors and service providers for issue resolution
Skills
uired Skills Basic knowledge of computer hardware, networking, and operating systems. Familiarity with Windows, MS Office, email configuration, and remote support tools. Good troubleshooting and problem-solving skills. Strong communication and customer service abilities. Ability to work under pressure and handle multiple support requests. Knowledge of ticketing/helpdesk systems is an advantage. Qualifications Diploma / Bachelor’s degree in Information Technology, Computer Science, or related field. 0–3 years of experience in IT support or helpdesk operations. Freshers with good technical knowledge may also apply. Preferred Qualifications Certifications such as CompTIA A+, N+, or Microsoft certifications are an added advantage. Experience with Active Directory, LAN/WAN, and remote desktop support.

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