- Trivandrum
- 0 - 0 Years
- Not disclosed
- HR-TRAINEE
- Today
We are looking for a Quality Analyst to join our Quality and Compliance team in the Insurance process. The ideal candidate will be responsible for monitoring, evaluating, and improving operational quality, ensuring compliance with internal standards and regulatory requirements, and supporting continuous process improvement initiatives across insurance operations. Key Responsibilities Conduct regular quality audits on policy servicing, claims, renewals, and customer interaction processes. Identify process gaps, perform root cause analysis, and recommend corrective actions. Ensure compliance with company policies and insurance regulations of multiple jurisdictions Prepare and analyze quality reports, performance dashboards, and trend analyses. Collaborate with teams to enhance process efficiency and reduce operational errors. Provide feedback and support training sessions to improve quality standards. Participate in internal and external audit activities.
We are looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring a seamless customer experience through effective communication and timely issue resolution. Key Responsibilities • Handle customer inquiries and support requests via phone in a professional and timely manner. • Assist customers by providing accurate information about products, services, and processes. • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction. • Coordinate with internal teams to escalate and resolve complex customer issues. • Stay updated on company products, services, and policies to provide accurate support. • Build and maintain positive relationships with customers through courteous and empathetic communication. Requirements • Minimum 1 year of experience in Customer Care, Customer Support, or a similar role. • Excellent verbal communication skills. • Strong interpersonal and customer service skills. • Good problem-solving and conflict-resolution abilities. • Ability to multitask and work effectively in a fast-paced environment. • Basic computer proficiency and familiarity with CRM/customer support tools is an added advantage. • Positive attitude, patience, and willingness to learn.
An IT Hardware distribution company, looking for an enthusiastic Sales Executive to build business by identifying and selling prospects by maintaining relationships with clients. Sales promotion to be done over phone, online and through social media targeting clients around the globe. Candidates having an aptitude for selling and are fluent in English may apply. We are looking for a competitive and committed Sales Executive to help us build up our business activities. Candidates to be articulate in approaching potential customers with the aim of winning new business; sales executives work to maintain good relationships with existing clients, gaining regular business wherever possible. The sales industry is target driven and as a consequence the work can sometimes be demanding and pressurised. For those who beat the achievable target, it will be an enticing opportunity. Responsibilities Identification of potential Channel Partners/resellers and developing new partners Maintaining an assigned Channel Partners/reseller base and growing new business stream Achieving assigned sales targets Bring sales queries to closure via phone and email Generate and grow business with existing clients and develop new business source Establish and maintain excellent relationship with existing and new customers