- Trivandrum
- 3 - 0 Years
- Not disclosed
- Way+ Operations Executive
- Today
Job Description
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding. Role Overview You will play a crucial role in helping launch new programs, assist with training customer service managers , engage with customers, and manage ongoing program success within our Way+ Vertical. This role will have a heavy focus on the monitoring and reporting of the SLAs and Customer Service efforts for each of our partnerships. You will be required to understand all partner operations and be knowledge experts in the Way+ vertical, staying up to date with any product or program changes. You will use this knowledge to effectively assist customers, team members and vendors in relation to any questions , escalations, and daily operational needs. This role involves training, coaching, monitoring, and managing the verticals to both achieve customer and partner satisfaction and program service level objectives. Roles and Responsibilities Program Launch & Management: Assist with the launch of new programs, ensuring all components are executed effectively and meet project objectives. Monitor program performance and make adjustments as needed to achieve success. Training and Development: Provide ongoing coaching and feedback to enhance performance. Customer Engagement: Assist the CS Team in resolving complex customer issues or escalations. Monitor and evaluate customer interactions for quality assurance. Engage with customers to provide support, answer queries, and promote program initiatives. Address customer feedback and concerns to enhance satisfaction and program success. Performance Management: Track key performance metrics and report on team performance to higher management. Process Improvement: Identify opportunities to improve processes and procedures. Collaborate with other departments to address systemic issues affecting customer and partner satisfaction. Training: Develop and deliver training materials and sessions for staff and partners to ensure they are well-prepared to implement and support new programs.Skills
Experience: Minimum of 3 years of experience in quality control, customer engagement, or a related field, with a proven ability to manage multiple responsibilities effectively. · Skills: Strong organizational and multitasking skills, excellent problem-solving abilities, and effective communication skills. Proficiency in using relevant software and tools for program management and reporting including excel. · Flexibility: Ability to adapt to last-minute changes and partner requirements with a proactive approach.Suggested Jobs
QUALITY ASSURANCE - TEAM LEAD
TrivandrumWe're looking for a QA Team Lead to own quality across our product delivery lifecycle — from test planning through to release sign-off. This is a hands-on leadership role: you'll manage a team of QA Engineers, build and run a disciplined testing process, and act as the key quality checkpoint between Engineering, DevOps, and Product. You'll be equally comfortable coaching your team through a tricky defect triage and standing in front of stakeholders to explain why a release isn't ready yet. We're a process-driven organisation with clearly defined quality gates, defect SLAs, and release readiness standards. You don't need to build this from scratch — but you do need to be excellent at running it, improving it, and holding the line when it matters. What You'll Do Team Leadership Lead, coach, and grow a team of QA Engineers — including workload planning, performance management, and skill development. Own hiring and onboarding for the QA team, including training new hires on our testing tools and quality standards. Run regular team retrospectives and turn recurring issues into concrete process improvements. Represent QA in sprint planning, backlog grooming, design reviews, and release meetings. Flag resourcing, tooling, or skills gaps to your manager early, backed by data (defect trends, coverage gaps, missed SLAs). Set the team's day-to-day rhythm: sprint-level test planning, defect triage, and monthly quality reporting. Quality Process Ownership Own the end-to-end test planning process: requirements review, test strategy, test case design, test data preparation, execution, defect logging, retest, and sign-off. Make sure QA is involved from the start of each sprint — test coverage should be planned before development begins, not bolted on afterward. Keep core QA deliverables current every sprint: test plans, test cases mapped to acceptance criteria, test data, the regression suite, the defect log, and a release readiness summary. Run the required test types every sprint — functional and regression testing as standard, smoke testing after every deployment, integration testing for API changes, and performance/security testing for major releases. Jointly own the Definition of Done with the development team — a story doesn't move forward until both development and QA have signed off. Own the handover checklist into user acceptance testing, confirming the technical side is ready before business stakeholders get involved. Maintain a clean, well-documented defect lifecycle — clear titles, severity ratings, reproduction steps, expected vs. actual behaviour, and environment details on every ticket. Enforce defect response times based on severity, escalating critical issues immediately and routine ones on a predictable cadence. Make sure nothing gets closed without being properly retested, and that visual or design-related issues get sign-off from the design team before being dismissed. AI-Assisted Development Quality Checks Own the extra QA steps required whenever AI tools have been used in development — reviewing security scan results, checking that AI-referenced code libraries and functions are real and behave as expected, running full regression on any AI-touched code, and confirming any resulting technical debt gets logged. Apply the team's internal quality marker to any AI-assisted work once QA has signed off — this is what confirms the work is ready to move forward. Make sure the team never enters proprietary code, client data, or credentials into any AI tool. Release & Cross-Functional Coordination Sign off on release readiness, confirming all planned work has cleared testing and no serious defects remain open. Provide QA's security validation as part of the pre-release security review. Confirm regression results and coverage targets are met before a release is cleared for the next stage. Work closely with DevOps on any post-release issues, including confirming environment stability and supporting rollback decisions if something goes wrong. Act as QA's point of contact for the design team on visual or UX-related defects, and respond quickly when a design question needs QA input. Coordinate with Business Analysts on preparing acceptance testing scenarios. Report on team and quality metrics to your manager on a regular cadence. What We're Looking For Leadership & People Skills Proven experience managing and developing a QA team (8+ people), including performance conversations. Confident stakeholder management — you're comfortable representing QA to Product, Engineering, DevOps, and senior leadership. A track record of running structured retrospectives and turning quality data into real process improvements. Process Discipline Experience building or running a structured, repeatable QA process — not ad hoc testing. Comfortable working with issue-tracking tools (e.g. JIRA), defect classification systems, and clear documentation standards. Used to working within multi-step approval processes and holding a firm line on quality standards, even under release pressure. Technical Knowledge Solid grounding in the full testing lifecycle: functional, regression, smoke, integration, performance, and security testing. Familiarity with security scanning tools and vulnerability/dependency checks, and how to read their output. Working knowledge of CI/CD pipelines and environment structures (dev, QA, staging, UAT, production) and how QA fits into each stage. Comfortable with the idea of validating AI-assisted code — checking for issues like fabricated dependencies or silent regressions. No prior experience required; we'll provide training. Experience 10+ years in Quality Assurance, including at least 2 years leading a QA team. Experience working in a structured, process-driven environment is a strong plus.
TRAINEE EXECUTIVE - SALES & MARKETING
TrivandrumLooking for following positions to our Automation Division Position: Trainee Executive - Sales & Marketing Qualification: BBA/Graduation Experience: 6 months in Sales & Marketing Freshers can also apply for this Trainee Position
JUNIOR DEVELOPERS
Technopark Phase IIIMinimum of 1+ year of relevant experience. Reports to the Team Lead. Knowledge of MVC .NET technologies.
