- Trivandrum
- 4 - 6 Years
- Not disclosed
- DevOps Engineer
- Today
Application support & troubleshooting. Act as the initial point of contact for all system related concerns from clients (L1 Support). Attend in-person meetings with clients to analyze & diagnose software related issues. Preparing reports on the project progress to steering committees. Conduct software training programs for the customer. Assist project management team in creating training materials. Organize and file documentation related to the project. Maintain a working log detailing all support activities. Properly escalate unresolved issues to appropriate internal teams
We are seeking a skilled and detail-oriented Business Analyst with a minimum of 3 years of experience in IT or software development environments. The ideal candidate will be responsible for gathering and analyzing business requirements, facilitating communication between stakeholders and technical teams, and ensuring that project deliverables meet business needs. This is a key role that directly contributes to project success by enabling effective planning, development, and execution. Key Responsibilities * Conduct requirement gathering sessions with clients and stakeholders via calls and meetings. * Translate business needs into clear, concise, and detailed functional and non-functional requirements. * Use case diagrams, flowcharts, and wireframes (if applicable) * Act as the liaison between the client and the technical team, ensuring clarity and consistency. * Participate in daily stand-ups, sprint planning, and project status meetings. * Assist in backlog grooming and creation of user stories in Agile environments. * Ensure timely and accurate communication with internal teams and external stakeholders. * Manage requirement changes using structured change control processes. * Contribute to product vision, roadmap discussions, and process improvements.
We are looking for a proactive and customer-focused SaaS Pre-Sales Executive to identify, qualify, and nurture potential customers through the sales funnel. The ideal candidate will engage with prospects, understand their business needs, deliver product demonstrations, and collaborate with the sales team to drive conversions. Key Responsibilities Engage with inbound and outbound leads via calls, emails, and virtual meetings. Understand customer requirements and qualify leads based on business needs and potential. Schedule and conduct product demonstrations and presentations. Build and nurture relationships with prospects throughout the sales cycle. Follow up on leads, address customer queries, and overcome objections. Collaborate with Sales and Marketing teams to ensure seamless lead handover. Maintain accurate CRM records, pipeline updates, and activity tracking. Monitor lead generation and conversion metrics while staying updated on industry trends and competitor offerings.