- Trivandrum
- 0 - 0 Years
- Not disclosed
- IT System Admin Intern
- 1 Days ago
We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment. Key Responsibilities Incident Management & Resolution Take ownership of incidents escalated from L1 support teams. Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines. Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting. Ensure incidents are managed according to severity and escalation frameworks (P1–P4). Advanced Network Troubleshooting Diagnose and resolve issues related to: Network connectivity and routing Edge infrastructure environments System and platform dependencies Perform root cause analysis using system logs, monitoring tools, and performance metrics. Execute approved remediation steps and recovery procedures. Escalation & Coordination Perform deep technical triage before escalating issues to L3 engineering teams. Clearly define the problem scope, business impact, and affected systems. Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution. Collaborate with cross-functional teams to restore services quickly. Major Incident Management Support and coordinate operational response during critical (P1/P2) incidents. Facilitate technical communication between engineering teams. Provide timely updates to stakeholders and operations teams during incident resolution. Continuous Service Improvement Participate in post-incident reviews and root cause analysis. Identify recurring incidents and contribute to preventive improvements and monitoring optimization. Support the development and enhancement of runbooks and operational procedures.
Work Location : Chennai/ Pune Exp: 5-9yrs Must Have Skills .NET Technologies •Strong hands-on experience in: oC# oASP.NET o.NET Framework o.NET Core oASP.NET MVC oWeb API oRESTful Services oWCF oWorker Services oWindows Services oWeb Services Multithreading & Design •Strong understanding and practical experience in: oMultithreading oAsynchronous programming oObject-Oriented Programming (OOP) oDesign Patterns oSOLID Principles oEnterprise application architecture Database Skills •Strong experience in Microsoft SQL Server: oComplex SQL Queries oStored Procedures oJoins oQuery Optimization oSQL Profiling oTroubleshooting database issuesTesting & Quality •Experience with: oXUnit oUnit Testing oCode Reviews oBest Coding Practices oDebugging & Troubleshooting DevOps & Tools •Hands-on experience with: oGit / Bitbucket / SVN oJira Agile oConfluence oCI/CD Pipelines oJenkins oDevOps Processes Frontend Technologies •Experience with: oAngular oBlazor Soft Skills •Excellent verbal and written communication skills •Strong analytical and logical thinking •Ability to work with offshore and onsite teams •Experience working in Agile/Scrum environments •Ability to explain technical architecture and data flow clearly •Strong collaboration and stakeholder communication skills Good to Have Skills •AWS Cloud Services: oSQS oSNS oLambda •Harness •SQL Kata •Code Build •Microservices Architecture •Financial Domain / Payment Gateway experience •Experience supporting US clients in overlap timings Roles & Responsibilities •Design, develop, and maintain enterprise-grade web applications and APIs using Microsoft technologies. •Build scalable backend systems with focus on reliability, performance, and maintainability. •Develop and optimize multithreaded and asynchronous applications. •Work closely with product owners, QA teams, and support teams to deliver business solutions. •Participate in requirement gathering, architecture discussions, sprint planning, and code reviews. •Troubleshoot complex production issues and provide efficient resolutions. •Ensure adherence to coding standards, design principles, and development best practices. •Collaborate with cross-functional teams to deliver end-to-end features. •Perform technical analysis and provide architectural recommendations. •Contribute to CI/CD automation and DevOps initiatives. •Mentor junior developers and support delivery activities when required. Preferred Candidate Profile The ideal candidate should: •Have strong backend development experience in enterprise applications •Possess deep understanding of multithreading and concurrent programming •Be capable of explaining project architecture and technical decisions •Demonstrate strong debugging and troubleshooting capabilities •Be detail-oriented and proactive in identifying technical gaps or ambiguities •Work effectively in fast-paced Agile environments •Be comfortable collaborating with global/offshore teams Tech Stack Preference •C# •ASP.NET / ASP.NET Core •.NET Framework / .NET Core •MVC Framework •WCF •REST APIs •Worker Services •SQL Server •Angular / Blazor •Git / Bitbucket •Jenkins / Harness •AWS •Jira / Confluence •XUnit •CI/CD Pipelines Skills .net,c#,microsoft sql server,restful,.net framework,git,angular,asp.net,wcf,sql,jira,confluence,unit testing,ci/cd This is for CMP. Raised for Chennai location. Mandatory skills: Net Framework, ASP .NET, C .Net, MVC Framework, WPF, Web API, Web Services, .Net core, Worker service, Multithreading, Design patterns , XUnit. He should have excellent troubleshooting skills and have the ability to dig complex systems
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