Network Support Engineer (L2) – NOC Operations in Triva...

We are looking for a motivated and enthusiastic Business Development Trainee to join our team. The candidate will support business growth activities, client communication, lead generation, and market research while gaining hands-on experience in business development and sales operations. Responsibilities Assist in identifying new business opportunities and potential clients Support lead generation and follow-up activities Conduct market research and competitor analysis Coordinate with internal teams for client requirements and follow-ups Maintain and update customer databases and reports Assist in preparing presentations, proposals, and business documents Participate in client calls, meetings, and discussions when required Support day-to-day business development operations

We are looking for a detail-oriented QA Engineer with 1–2 years of experience in both manual and automation testing. The candidate will be responsible for ensuring the quality and reliability of web and/or mobile applications through test planning, execution, defect tracking, and automation

We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment. Key Responsibilities Incident Management & Resolution Take ownership of incidents escalated from L1 support teams. Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines. Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting. Ensure incidents are managed according to severity and escalation frameworks (P1–P4). Advanced Network Troubleshooting Diagnose and resolve issues related to: Network connectivity and routing Edge infrastructure environments System and platform dependencies Perform root cause analysis using system logs, monitoring tools, and performance metrics. Execute approved remediation steps and recovery procedures. Escalation & Coordination Perform deep technical triage before escalating issues to L3 engineering teams. Clearly define the problem scope, business impact, and affected systems. Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution. Collaborate with cross-functional teams to restore services quickly. Major Incident Management Support and coordinate operational response during critical (P1/P2) incidents. Facilitate technical communication between engineering teams. Provide timely updates to stakeholders and operations teams during incident resolution. Continuous Service Improvement Participate in post-incident reviews and root cause analysis. Identify recurring incidents and contribute to preventive improvements and monitoring optimization. Support the development and enhancement of runbooks and operational procedures.