IT SERVICE DESK in Thrissur | ITJOBCELL

The Data Security team is seeking a Senior Engineer to support the protection of sensitive data across the organization. In this role, you will help execute operational data security processes, monitor risks, support security tooling, and ensure secure handling of information. This role is ideal for someone early in their cybersecurity career who is ready to contribute hands-on within a structured and growing security program. What You Will Do Execute daily data security operational tasks within established procedures and guidelines. Monitor and triage data loss prevention (DLP) alerts, data access events and insider risk indicators, identify gaps and escalating issues appropriately. Maintain clear, accurate documentation for investigations, audits, and control evidence; Update procedures to current workflow as needed. Assist with configuration and operation of data security tools (e.g., Microsoft Purview, CASB, DSPM, encryption solutions). Translate technical findings into easy-to-understand summaries for project teams or nontechnical stakeholders. Identify opportunities to enhance data security processes and recommend improvements. Organize and safeguard sensitive information following multiple compliance frameworks and risk management practices. Collaborate with technical and business teams to support secure data handling practices and customer focused outcomes.

• Experience Needed : 2 - 4 Years
• Job Location : Trivandrum
• Salary : Not disclosed

We’re seeking an experienced Azure DevOps Engineer with a strong background in .NET Core applications. You will play a critical role in our Technology team, being at the heart of our digital transformation journey. Your primary responsibility will be to ensure the integration and deployment of .NET Core applications using Azure DevOps services.

• Experience Needed : 0 - 5 Years
• Job Location : Thrissur
• Salary : Not disclosed

IT Systems Analyst provides support, implementation and design services for Microsoft Active Directory and windows based system across the enterprise, including Directory and file server solution. Resolves and appropriately complete assigned cases and change request and Act as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. This role requires an in depth knowledge of Active Directory, Fileservice, federation, window server 2012 R2/2016/2019/2022/2025 Windows 10 windows security, distributed File System, Certificates services, windows cluster and related technology

• Experience Needed : 0 - 3 Years
• Job Location : Kochi
• Salary : Not disclosed

Key Responsibilities: • Maintains the support process and ensures that requests for support are handled according to the procedures. • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. • Identify and resolve problems following agreed procedures. • Carry out agreed maintenance tasks. • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. • Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. • Prioritizes and diagnose incidents according to agreed procedures. • Investigate causes of incidents and seeks resolution. • Escalate unresolved incidents and follow up until incident is resolved. • Provide service recovery, following resolution of incidents. • Document and close resolved incidents according to agreed procedures. • Maintain secure, accurate, complete, and current configuration on configuration items (CIs). • Apply tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. • Remotely investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. • Maintain knowledge of specific specialisms, provides detailed advice regarding their application. • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. • Provide continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. • Identify problems and errors prior to or when they occur. • Log all such incidents in a timely manner with the required level of detail with all the necessary. • Cooperate with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

• Experience Needed : 0 - 1 Years
• Job Location : Bangalore
• Salary : Not disclosed