- Bangalore
- 0 - 1 Years
- Not disclosed
- Today
Job Description
Key Responsibilities: • Maintains the support process and ensures that requests for support are handled according to the procedures. • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. • Identify and resolve problems following agreed procedures. • Carry out agreed maintenance tasks. • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. • Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. • Prioritizes and diagnose incidents according to agreed procedures. • Investigate causes of incidents and seeks resolution. • Escalate unresolved incidents and follow up until incident is resolved. • Provide service recovery, following resolution of incidents. • Document and close resolved incidents according to agreed procedures. • Maintain secure, accurate, complete, and current configuration on configuration items (CIs). • Apply tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. • Remotely investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. • Maintain knowledge of specific specialisms, provides detailed advice regarding their application. • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. • Provide continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. • Identify problems and errors prior to or when they occur. • Log all such incidents in a timely manner with the required level of detail with all the necessary. • Cooperate with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.Skills
• Good analytical and logical thinking. • Excellent spoken and written communication skills.Suggested Jobs
SALES ADMINISTRATIVE ASSOCIATE
Kozhikode (On-site)Supports the sales team by managing documentation, coordinating processes, and ensuring smooth administrative operations.
The Customer Relationship Executive is a full-time, on-site position based in Kozhikode. In this role, you will be responsible for managing and nurturing client relationships to ensure high levels of customer satisfaction. Key responsibilities include addressing customer inquiries, providing effective solutions, maintaining consistent communication with clients, and collaborating with internal teams to meet customer needs and enhance service quality. Key Responsibilities Drive sales growth by acquiring new business clients and expanding existing accounts Identify and pursue new opportunities through cold calling, tele-calling, and direct client engagement Promote and sell broadband connections, telephone lines, and digital telecom solutions to business customers Build and maintain strong, long-term client relationships ensuring high customer satisfaction Understand client requirements and provide tailored solutions to meet their business needs Stay updated on market trends, competitor activities, and industry developments Consistently achieve and exceed monthly sales targets
FULL STACK DEVELOPER
BangaloreWe are seeking a Full Stack Developer proficient in Python and Angular to develop and maintain web applications and build scalable solutions. *Key Responsibilities:* Develop and maintain web applications using Python, Angular, HTML, CSS, and SQL Design and implement RESTful APIs Deploy applications using Microsoft Azure Collaborate with teams and troubleshoot issues
