- Trivandrum
- 6 - 0 Years
- Not disclosed
- Sr. Software Engineer-Java
- Today
What you’ll do: As an Engagement Manager and Techno-Functional Support Lead for the Production Engineering (PE) and Service Delivery (SD) stream, you will be the primary interface between our critical healthcare AI platforms and our key stakeholders, both internal and external. You will own the strategic direction, reliability, scalability, and availability of these platforms, moving beyond day-to-day ticket resolution to define and implement a comprehensive Support Strategy rooted in Site Reliability Engineering (SRE) principles. You will lead a high-performing team of engineers, guiding them through complex incident resolutions, orchestrating advanced cloud automation, and expertly bridging the gap between Data Engineering, ML Engineering, Operations, and our business stakeholders. This role demands a unique blend of deep technical acumen, strategic thinking, and exceptional client-facing communication skills. You will serve as the primary escalation point, technical architect, and relationship manager for support operations, ensuring high availability and optimal performance for multi-geography projects while aligning technical solutions with business objectives. Key Responsibilities: Strategic Engagement & Leadership: Client & Stakeholder Management: Serve as the primary technical and functional point of contact for key clients and internal business units regarding platform reliability, performance, and service delivery. Translate complex technical issues and resolutions into clear, business-centric communications. Support Strategy & Roadmap: Define, champion, and execute the long-term support strategy, incorporating SRE principles (SLOs, SLIs, Error Budgets) to proactively enhance platform reliability and user experience. Align this strategy with overall product and business goals. Team Leadership & Development: Lead, mentor, and empower a team of Senior and Junior Support Engineers. Foster a culture of continuous improvement, technical excellence, and client-centricity. Conduct performance reviews, manage shift rosters, and facilitate knowledge sharing. Major Incident Management & Communication: Act as the Major Incident Manager and the primary escalation POC. Lead technical resolution war rooms, drive Root Cause Analysis (RCA), and own the Corrective Action processes. Crucially, manage all stakeholder communications during critical incidents, providing timely and transparent updates. Technical Architecture & Automation: SRE Implementation & Governance: Drive the adoption and continuous improvement of SRE practices, defining and tracking key metrics (SLOs, SLIs, Error Budgets) to ensure platform reliability and performance meet business expectations. Infrastructure as Code (IaC) & Automation: Architect and enforce IaC best practices using Terraform/CloudFormation, ensuring environments are self-healing, reproducible, and compliant. Oversee the design and implementation of comprehensive monitoring, logging, and alerting stacks to enable proactive support. Release & Deployment Management: Oversee the maturity of the release pipeline, ensuring zero-downtime deployments, automated rollbacks, and robust change management processes. Cloud-Native Innovation: Introduce and integrate advanced cloud-native tools and services to improve operational efficiency, enhance automation, and drive cost optimization. Collaboration & Influence: Design for Supportability: Collaborate closely with Solution Architects, Product Managers, and Engineering teams to influence the design of new features and platforms, ensuring they are inherently supportable, maintainable, and scalable from inception. Cross-Functional Alignment: Bridge the gap between Data Engineering, ML Engineering, and Operations, ensuring seamless integration and efficient resolution of cross-functional issues. Process Optimization: Continuously evaluate and optimize support processes, leveraging automation and best practices to improve efficiency and reduce Mean Time To Resolution (MTTR).
Manage and maintain large-scale Linux server infrastructure (physical, virtual, and cloud). Plan and execute OS upgrades, patching, and kernel updates with minimal downtime. Perform capacity planning, performance tuning, and system optimization. Design and implement automated scripts and Ansible playbooks for configuration management and deployments. Configure and secure services such as Apache, Nginx, MySQL/PostgreSQL, Tomcat, JBoss, WebLogic, FTP, NFS, and Samba. Troubleshoot complex system, network, and application issues across multiple environments. Set up and manage firewall rules, SELinux, auditing, and system hardening measures. Monitor and manage logs, system health, and alerts using tools like Zabbix, Prometheus, Grafana, or Nagios. Manage centralized backup systems, disaster recovery plans, and storage (LVM, RAID, SAN/NAS). Participate in incident, change, and problem management processes. Support DevOps processes and CI/CD pipeline integrations.
Marvelloux Apps Pvt Ltd is looking for a talented and results-driven Performance Marketer to join our team. The ideal candidate should have a minimum of 2+ years of experience in Performance Marketing, preferably with prior experience in lead generations on Academies, Educational Institutions, Training Centres, or EdTech companies. The candidate will be responsible for planning, executing, and optimizing digital marketing campaigns to generate high-quality leads and contribute to the growth of our academy and business. Key Responsibilities Plan, create, manage, and optimize performance marketing campaigns. Run paid advertising campaigns on Meta (Facebook & Instagram Ads), Google Ads, and other relevant platforms. Generate high-quality leads for courses, admissions, training programs, workshops, and other academy offerings. Monitor campaign performance and optimize campaigns based on Cost Per Lead (CPL), Cost Per Acquisition (CPA), ROAS, conversions, and lead quality. Develop effective audience targeting, retargeting, and remarketing strategies. Conduct A/B testing for ad creatives, audiences, campaign strategies, and landing pages. Work closely with the Design, Content, Sales, and Admissions teams. Coordinate with the team to develop high-performing advertising creatives. Analyze campaign data and prepare regular performance reports. Manage and optimize advertising budgets to achieve maximum results. Track leads and conversions and contribute to improving the overall marketing funnel. Stay updated with the latest digital marketing trends, advertising platforms, and performance marketing strategies. Required Skills & Qualifications Minimum 2+ years of experience in Performance Marketing or Digital Marketing. Previous experience in lead generation on Academies, Educational Institution, Training Centre, or EdTech company is preferred. Strong hands-on experience with Meta Ads Manager and Google Ads. Proven experience in lead generation campaigns. Good understanding of campaign optimization and conversion strategies. Knowledge of Google Analytics, Meta Pixel, Conversion Tracking, and reporting tools. Experience in audience targeting and retargeting. Ability to analyze campaign data and make data-driven decisions. Good understanding of marketing funnels and lead conversion processes. Strong analytical, communication, and problem-solving skills.