- Trivandrum
- 0 - 6 Years
- Not disclosed
- Technical Operations Engineer
- Today
Job Description
As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products. You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.Skills
5 to 10 years of professional experience Extensive background in operating or supporting data migration processes within production environments Excellent troubleshooting and debugging abilities, capable of independently analyzing issues through logs and data before seeking escalation Thorough understanding of databases, including SQL, data validation, and integrity checks Familiarity with reading and interpreting backend or scripting code such as PHP, Python, or similar languages Experience working with cloud platforms like AWS and Azure, along with associated operational tools Practical experience handling logs, monitoring systems, and observability tools Proficient with Git-based source control systems, for example, GitHub Demonstrated capability to manage multiple workstreams, prioritize effectively under pressure, maintain composure, and adapt approaches when plans do not go as expected Experience utilizing JIRA or comparable ticketing systems within structured delivery frameworks Strong skills in stakeholder management and direct collaboration with customer-facing teams Background in incident management or operational triage within production settings Outstanding written and verbal communication skills Awareness of customer impact during operational decisions, with empathy towards the end-user experience A proactive attitude, sound judgment, a sense of ownership, and a commitment to continuous improvement by learning from both achievements and setbacksSuggested Jobs
We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and infrastructure environments. As an L2 Engineer, you will act as the primary escalation point for Level 1 support teams, taking ownership of complex incidents and coordinating with L3 engineering teams during major service disruptions. The role requires strong technical problem-solving skills, structured incident handling, and the ability to operate effectively in a fast-paced 24×7 support environment. Key Responsibilities Incident Management & Resolution Take ownership of incidents escalated from L1 support teams. Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines. Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting. Ensure incidents are managed according to severity and escalation frameworks (P1–P4). Advanced Network Troubleshooting Diagnose and resolve issues related to: Network connectivity and routing Edge infrastructure environments System and platform dependencies Perform root cause analysis using system logs, monitoring tools, and performance metrics. Execute approved remediation steps and recovery procedures. Escalation & Coordination Perform deep technical triage before escalating issues to L3 engineering teams. Clearly define the problem scope, business impact, and affected systems. Provide relevant logs, metrics, and troubleshooting evidence to enable faster resolution. Collaborate with cross-functional teams to restore services quickly. Major Incident Management Support and coordinate operational response during critical (P1/P2) incidents. Facilitate technical communication between engineering teams. Provide timely updates to stakeholders and operations teams during incident resolution. Continuous Service Improvement Participate in post-incident reviews and root cause analysis. Identify recurring incidents and contribute to preventive improvements and monitoring optimization. Support the development and enhancement of runbooks and operational procedures.
GOLANG + PYTHON DEVELOPER
TrivandrumWe are seeking a skilled and passionate Golang + Python Developer to join our dynamic, high-growth team. In this role, you will be responsible for designing, building, and maintaining scalable backend services and automation tooling that drive the success of our core platform. If you thrive in a fast-paced environment and excel in developing robust solutions, we want to hear from you. Required Skills and Experience: 3+ years of hands-on development experience, with strong proficiency in both Golang and Python. Strong expertise in Go, including goroutines, channels, and context management for building high-concurrency services. Experience with Go web frameworks such as Gin, Echo, or Fiber. Proficiency in building and consuming RESTful APIs and gRPC services. Solid Python skills with experience in scripting, automation, and building lightweight backend services. Experience with containerization using Docker. Strong database skills with PostgreSQL or MySQL, and familiarity with Redis for caching. Experience with CI/CD pipelines and version control using Git. Familiarity with cloud platforms such as AWS or GCP. Familiarity with Agile development methodologies and a problem-solving mindset.
MARKETING TRAINEE
TrivandrumSoftnotions Technologies · Thiruvananthapuram · On-site · 3 month internship · Marketing Department ( Unpaid ) A hands-on way to learn how B2B marketing works This is a learning-focused internship designed for MBA Marketing students, marketing graduates, and recent graduates who want practical exposure to how a real marketing function operates. At Softnotions, you'll get a close look at how targeted outbound marketing works: how the right companies are identified, how decision makers are found, and how outreach strategy turns a cold name into a real conversation. We market a software company to clients across the world, and this internship gives you a front row seat to the research, targeting, and LinkedIn led outreach behind it. If you want to understand how B2B deals actually get sourced, this is a great place to learn it. What you'll learn and get exposure to How to research and build lists of prospective clients using LinkedIn and other tools How to identify decision makers inside target companies and map out who to reach How outreach messaging and follow up sequences are crafted to get replies How market and competitor analysis sharpens targeting How to build the decks and supporting materials used in outreach and pitches How lead generation works, from list building through to the first conversation How outreach performance is tracked and reported, including response rates and conversions How a marketing and business development team works together day to day You'll work alongside the team on these activities under guidance, with plenty of room to ask questions and learn by doing.
