Technical Support Agent in Kochi | ITJOBCELL

Key Responsibilities: • Maintains the support process and ensures that requests for support are handled according to the procedures. • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. • Identify and resolve problems following agreed procedures. • Carry out agreed maintenance tasks. • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. • Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. • Prioritizes and diagnose incidents according to agreed procedures. • Investigate causes of incidents and seeks resolution. • Escalate unresolved incidents and follow up until incident is resolved. • Provide service recovery, following resolution of incidents. • Document and close resolved incidents according to agreed procedures. • Maintain secure, accurate, complete, and current configuration on configuration items (CIs). • Apply tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. • Remotely investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. • Maintain knowledge of specific specialisms, provides detailed advice regarding their application. • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. • Provide continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. • Identify problems and errors prior to or when they occur. • Log all such incidents in a timely manner with the required level of detail with all the necessary. • Cooperate with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

• Experience Needed : 0 - 1 Years
• Job Location : Bangalore
• Salary : Not disclosed

Roles and responsibility As an engineer, contribute to backend development activities of Intersight (SaaS and On-premise Appliance-based) Management Software, including scoping, planning, designing, implementation, testing and coordinating with other teams. Influence the feature development and improving product quality and customer experience. Maintain active understanding of industry practices for platform scaling and new technology. Worked on Agile Teams using continuous development and deployment process

• Experience Needed : 0 - 1 Years
• Job Location : Bangalore
• Salary : Not disclosed

Key Responsibilities: • Develop and implement Generative AI solutions to address complex business challenges. • Design, build, and deploy Machine Learning models for various business use cases. • Collaborate with stakeholders to understand business requirements and translate them into technical solutions. • Conduct data analysis and preprocessing to prepare datasets for training and evaluation. • Optimize and fine-tune AI and ML models to improve performance and accuracy. • Stay up to date with the latest advancements in AI and ML technologies and apply them to enhance existing solutions. • Work closely with other developers, data scientists, and engineers to integrate AI solutions into existing systems and workflows. • Document and present technical solutions and project progress to stakeholders

• Experience Needed : 0 - 1 Years
• Job Location : Bangalore
• Salary : Not disclosed

Key Responsibilities: Develop and maintain Alteryx workflows to automate data extraction, transformation, and loading (ETL) processes. Collaborate with business stakeholders to understand data requirements. Analyze large data sets to identify trends, patterns, and insights. Troubleshoot and resolve data processing issues. Document workflows and processes for future reference. Support data governance and quality initiatives. Provide training and support to end-users on Alteryx tools.

• Experience Needed : 0 - 1 Years
• Job Location : Bangalore
• Salary : Not disclosed