- Kochi
- 0 - 2 Years
- Not disclosed
- Product Support Engineer
- 23 Days ago
Job Description
We are seeking a motivated Product Support Engineer to assist in developing, maintaining, and supporting backend services and applications. This role involves troubleshooting technical issues, supporting customers, and contributing to backend performance, reliability, and scalability under the guidance of senior engineers. Assist in designing, developing, and maintaining backend services using Python, Django, Django REST Framework, and FastAPI. Write clean, maintainable, and testable code following coding standards and best practices. Participate in code reviews and contribute to improving backend architecture and performance. Ensure backend systems meet reliability, scalability, and security requirements. Support the resolution of customer-reported technical issues through research and troubleshooting. Diagnose and resolve basic backend, API, database, and performance-related issues. Contribute to root cause analysis and suggest preventive measures. Use tools such as JIRA for logging, tracking, and closing issues. Collaborate with Engineering, DevOps, QA, and other teams. Monitor application health and performance and help identify potential issues. Escalate unresolved issues to senior team members when required. Prioritize and manage assigned tasks while adhering to SLAs and timelines.Skills
0–2 years of experience in backend development or product support (internships or academic projects included). Basic experience or exposure to supporting systems in a cloud-based environment (preferred). Technical Skills Proficiency in Python fundamentals. Familiarity with Django, Django REST Framework, or FastAPI through projects or coursework. Basic knowledge of PostgreSQL and database schema concepts. Understanding of asynchronous programming basics. Awareness of RESTful APIs and basic authentication/security practices. Exposure to issue-tracking tools such as JIRA. Basic familiarity with cloud platforms (AWS, GCP, or Azure) is a plus. Interest in building scalable backend systems.Suggested Jobs
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